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</o:shapelayout></xml><![endif]--></head><body lang=EN-GB link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Hi Derek,<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'> We had a similar problem as well, and we submitted a simple change to Transaction.pm that solved the problem for us.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>See In Line Images in Emails.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>The change was submitted on 2<sup>nd</sup> June 2014<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Regards<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Kevin<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0cm 0cm 0cm'><p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> rt-users [mailto:rt-users-bounces@lists.bestpractical.com] <b>On Behalf Of </b>Derek keith<br><b>Sent:</b> 16 July 2014 12:16<br><b>To:</b> rt-users@lists.bestpractical.com<br><b>Subject:</b> [rt-users] HTML email with inline images.<o:p></o:p></span></p></div><p class=MsoNormal><o:p> </o:p></p><div><div><div><div><div><div><div><div><div><div><div><p class=MsoNormal style='margin-bottom:12.0pt'>Hello List<o:p></o:p></p></div><p class=MsoNormal style='margin-bottom:12.0pt'>Have just installed a clean RT4.2.5 system running on centos.<o:p></o:p></p></div><p class=MsoNormal style='margin-bottom:12.0pt'>I'm testing at the moment and have run into issues with HTML formatted email.<o:p></o:p></p></div><div><p class=MsoNormal>Scenario1<o:p></o:p></p></div><p class=MsoNormal>I'm using fetchmail to pull email form google via imap<o:p></o:p></p></div><p class=MsoNormal>Google appears to be creating a plain text version of all html formatted email.<o:p></o:p></p></div><p class=MsoNormal style='margin-bottom:12.0pt'>when the email reaches the ticket in RT the plain text email is listed but not displays anything and the HTML formatted email is displayed correctly. then the inline images are listed below as in screenshot. <a href="http://static.bestpractical.com/blog/whats-new-in-4.2/ticket-history-inline-image.png" target="_blank">http://static.bestpractical.com/blog/whats-new-in-4.2/ticket-history-inline-image.png</a> OK<o:p></o:p></p></div><p class=MsoNormal>Problem1<o:p></o:p></p></div><p class=MsoNormal>The Autoreply in HTML is replying with only the first plaintext part of the email inside <pre> html <a href="http://tags.it" target="_blank">tags.it</a> completely ignores the html part. <o:p></o:p></p></div><div><p class=MsoNormal>Think this may be what <a href="http://lists.bestpractical.com/pipermail/rt-users/2014-June/083637.html" target="_blank">http://lists.bestpractical.com/pipermail/rt-users/2014-June/083637.html</a> may be experiencing.<o:p></o:p></p></div><p class=MsoNormal><o:p> </o:p></p></div><p class=MsoNormal>Scenario 2<o:p></o:p></p></div><p class=MsoNormal style='margin-bottom:12.0pt'>I'm using fetchmail to pull email form exchange via imap<br>when the email reaches the ticket in RT the HTML formatted email is displayed correctly. Then the inline images are listed. Good<o:p></o:p></p><div><p class=MsoNormal style='margin-bottom:12.0pt'>Problem2<br>The Autoreply in HTML is replying, however the inline images have not been added to the email so are displayed as empty boxes with red crosses. :(<o:p></o:p></p></div><div><p class=MsoNormal style='margin-bottom:12.0pt'>Have I missed something?<o:p></o:p></p></div><div><p class=MsoNormal style='margin-bottom:12.0pt'>This at the moment is a bit of a show stopper as our customer user base mostly use html formatted emails from outlook clients. <o:p></o:p></p></div><div><p class=MsoNormal>Improvements.<o:p></o:p></p></div><div><p class=MsoNormal style='margin-bottom:12.0pt'>It would be nice if there was an option for inline pictures not to be listed as attachments. only list files that have been attached such as pdf's spreadsheets, photos, documents etc. similar to how outlook works at present.<o:p></o:p></p></div><div><p class=MsoNormal>Hopefully someone can help with pointer in the right direction.<o:p></o:p></p></div><p class=MsoNormal>Derek<o:p></o:p></p></div></div></body></html>