<div dir="ltr"><div class="gmail_quote">---------- Forwarded message ----------<br>From: <b class="gmail_sendername">Joe Kirby</b> <span dir="ltr"><<a href="mailto:kirby@umbc.edu">kirby@umbc.edu</a>></span><br>Date: 16 July 2014 21:24<br>
Subject: Re: [rt-users] Help with setting RT Due Date<br>To: Alex Peters <<a href="mailto:alex@peters.net">alex@peters.net</a>><br><br><br><div style="word-wrap:break-word">Thank you. I had forgotten that but in the end I still have the issue of trying to update the due date from a CF because I have a web form that captures this data and I need to populate the due date field<div>
<br></div><div>Thank you for responding</div><span class="HOEnZb"><font color="#888888"><div><br></div><div>Joe</div></font></span><div><div class=""><br><div>
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<div>Joe Kirby ,  Assistant Vice President, Business Systems</div><div>Division of Information Technology (DoIT) </div><div>Support Response -   <a href="http://www.umbc.edu/doit" target="_blank">http://www.umbc.edu/doit</a> </div>
<div>Administration 627</div><div>Office - 410-455-3020 </div><div>Email - <a href="mailto:kirby@umbc.edu" target="_blank" onclick="window.open('https://mail.google.com/mail/?view=cm&tf=1&to=kirby@umbc.edu&cc=&bcc=&su=&body=','_blank');return false;">kirby@umbc.edu</a></div>
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<br></div><div><div class="h5"><div><div>On Jul 15, 2014, at 10:16 PM, Alex Peters <<a href="mailto:alex@peters.net" target="_blank" onclick="window.open('https://mail.google.com/mail/?view=cm&tf=1&to=alex@peters.net&cc=&bcc=&su=&body=','_blank');return false;">alex@peters.net</a>> wrote:</div>
<br><blockquote type="cite"><p dir="ltr">Entry of due date is possible at ticket creation by clicking the Details "tab" at the top right of the form.</p>
<div class="gmail_quote">On 16/07/2014 6:50 am, "Joe Kirby" <<a href="mailto:kirby@umbc.edu" target="_blank" onclick="window.open('https://mail.google.com/mail/?view=cm&tf=1&to=kirby@umbc.edu&cc=&bcc=&su=&body=','_blank');return false;">kirby@umbc.edu</a>> wrote:<br type="attribution">
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<div style="word-wrap:break-word">I have a need to prompt the user for the desired need by date at ticket creation. I did not see how to use the RT due date so I created a field called Need-By-Date and set it up as Mandatory and Select Date.<div>

<br></div><div>I need to set the RT Due Date to this value and I keep getting errors of various kinds.</div><div><br></div><div>I did look through the wiki and found AddDays, etc. functions but really did not see anything that would achieve this.</div>

<div><br></div><div>Can you help?</div><div><br></div><div>Thanks</div><div><br></div><div>Joe</div><div><br><div>
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<div>Joe Kirby ,  Assistant Vice President, Business Systems</div><div>Division of Information Technology (DoIT) </div><div>Support Response -   <a href="http://www.umbc.edu/doit" target="_blank">http://www.umbc.edu/doit</a> </div>

<div>Administration 627</div><div>Office - 410-455-3020 </div><div>Email - <a href="mailto:kirby@umbc.edu" target="_blank" onclick="window.open('https://mail.google.com/mail/?view=cm&tf=1&to=kirby@umbc.edu&cc=&bcc=&su=&body=','_blank');return false;">kirby@umbc.edu</a></div>
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RT Training - Boston, September 9-10<br>
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