<div dir="ltr">You can use something like:<div><br></div><div>$self->TicketObj->FirstCustomFieldValue('Need-By-Date')</div><div><br></div><div>to retrieve the value of the custom field. Because the custom field is free-form text and the date could be entered in any format, it is probably wisest to run the field through an RT::Date object (to manage the free-form parsing via Time::ParseDate) and then apply that to the ticket:</div>
<div><br></div><div>my $date = RT::Date->new($self->TransactionObj->CreatorObj);</div><div>$date->Set(</div><div> Value => $self->TicketObj->FirstCustomFieldValue('Need-By-Date'),</div><div>
Format => 'unknown',</div><div>);</div><div>$self->TicketObj->SetDue($date->ISO);<br></div><div><br></div><div>This code is untested and doesn't take into account an unparseable date. I would guess that if the user enters an unparseable date, the Due date will simply remain unset.</div>
<div><br></div><div>You mention "errors of various kinds" in your earlier post. It could be useful to see both those errors and the code triggering those errors.</div></div><div class="gmail_extra"><br><br><div class="gmail_quote">
On 17 July 2014 00:45, Alex Peters <span dir="ltr"><<a href="mailto:alex@peters.net" target="_blank">alex@peters.net</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<div class="HOEnZb"><div class="h5"><div dir="ltr"><div class="gmail_quote">---------- Forwarded message ----------<br>From: <b class="gmail_sendername">Joe Kirby</b> <span dir="ltr"><<a href="mailto:kirby@umbc.edu" target="_blank">kirby@umbc.edu</a>></span><br>
Date: 16 July 2014 21:24<br>
Subject: Re: [rt-users] Help with setting RT Due Date<br>To: Alex Peters <<a href="mailto:alex@peters.net" target="_blank">alex@peters.net</a>><br><br><br><div style="word-wrap:break-word">Thank you. I had forgotten that but in the end I still have the issue of trying to update the due date from a CF because I have a web form that captures this data and I need to populate the due date field<div>
<br></div><div>Thank you for responding</div><span><font color="#888888"><div><br></div><div>Joe</div></font></span><div><div><br><div>
<span style="border-collapse:separate;color:rgb(0,0,0);font-family:Helvetica;font-style:normal;font-variant:normal;font-weight:normal;letter-spacing:normal;line-height:normal;text-align:-webkit-auto;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px"><span style="border-collapse:separate;color:rgb(0,0,0);font-family:Helvetica;font-style:normal;font-variant:normal;font-weight:normal;letter-spacing:normal;line-height:normal;text-align:-webkit-auto;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px"><div style="word-wrap:break-word">
<div>Joe Kirby , Assistant Vice President, Business Systems</div><div>Division of Information Technology (DoIT) </div><div>Support Response - <a href="http://www.umbc.edu/doit" target="_blank">http://www.umbc.edu/doit</a> </div>
<div>Administration 627</div><div>Office - 410-455-3020 </div><div>Email - <a href="mailto:kirby@umbc.edu" target="_blank">kirby@umbc.edu</a></div>
</div></span></span>
</div>
<br></div><div><div><div><div>On Jul 15, 2014, at 10:16 PM, Alex Peters <<a href="mailto:alex@peters.net" target="_blank">alex@peters.net</a>> wrote:</div>
<br><blockquote type="cite"><p dir="ltr">Entry of due date is possible at ticket creation by clicking the Details "tab" at the top right of the form.</p>
<div class="gmail_quote">On 16/07/2014 6:50 am, "Joe Kirby" <<a href="mailto:kirby@umbc.edu" target="_blank">kirby@umbc.edu</a>> wrote:<br type="attribution">
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<div style="word-wrap:break-word">I have a need to prompt the user for the desired need by date at ticket creation. I did not see how to use the RT due date so I created a field called Need-By-Date and set it up as Mandatory and Select Date.<div>
<br></div><div>I need to set the RT Due Date to this value and I keep getting errors of various kinds.</div><div><br></div><div>I did look through the wiki and found AddDays, etc. functions but really did not see anything that would achieve this.</div>
<div><br></div><div>Can you help?</div><div><br></div><div>Thanks</div><div><br></div><div>Joe</div><div><br><div>
<span style="border-collapse:separate;font-family:Helvetica;font-style:normal;font-variant:normal;font-weight:normal;letter-spacing:normal;line-height:normal;text-align:-webkit-auto;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px"><span style="border-collapse:separate;font-family:Helvetica;font-style:normal;font-variant:normal;font-weight:normal;letter-spacing:normal;line-height:normal;text-align:-webkit-auto;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px"><div style="word-wrap:break-word">
<div>Joe Kirby , Assistant Vice President, Business Systems</div><div>Division of Information Technology (DoIT) </div><div>Support Response - <a href="http://www.umbc.edu/doit" target="_blank">http://www.umbc.edu/doit</a> </div>
<div>Administration 627</div><div>Office - 410-455-3020 </div><div>Email - <a href="mailto:kirby@umbc.edu" target="_blank">kirby@umbc.edu</a></div>
</div></span></span>
</div>
<br></div></div><br>--<br>
RT Training - Boston, September 9-10<br>
<a href="http://bestpractical.com/training" target="_blank">http://bestpractical.com/training</a><br></blockquote></div>
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