<div dir="ltr">Sounds like you're after articles:<div><br></div><div><a href="https://www.bestpractical.com/docs/rt/latest/customizing/articles_introduction.html">https://www.bestpractical.com/docs/rt/latest/customizing/articles_introduction.html</a><br>
</div><div><a href="http://requesttracker.wikia.com/wiki/Articles">http://requesttracker.wikia.com/wiki/Articles</a><br></div></div><div class="gmail_extra"><br><br><div class="gmail_quote">On 17 July 2014 22:04, AJ <span dir="ltr"><<a href="mailto:aaron.mccarthy@southwestern.ie" target="_blank">aaron.mccarthy@southwestern.ie</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">Hi all,<br>
<br>
I have just made 29 templates and made a custom field containing all the<br>
names of the templates. The user chooses the template, replies to a ticket<br>
and includes all the variables in the transaction content.<br>
<br>
However, they do not want it to work in this way.<br>
<br>
They want it to have this behaviour:<br>
<br>
When the user selects the custom field value for the template, it will<br>
insert the contents of that template into the body of the reply so they can<br>
edit anything that needs to be changed/included before sending.<br>
<br>
Is there a way to do this?<br>
<br>
<br>
<br>
--<br>
View this message in context: <a href="http://requesttracker.8502.n7.nabble.com/Adding-Template-content-to-the-reply-box-tp57957.html" target="_blank">http://requesttracker.8502.n7.nabble.com/Adding-Template-content-to-the-reply-box-tp57957.html</a><br>

Sent from the Request Tracker - User mailing list archive at Nabble.com.<br>
<span class="HOEnZb"><font color="#888888">--<br>
RT Training - Boston, September 9-10<br>
<a href="http://bestpractical.com/training" target="_blank">http://bestpractical.com/training</a><br>
</font></span></blockquote></div><br></div>