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</o:shapelayout></xml><![endif]--></head><body lang=EN-CA link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Arial","sans-serif";color:#1F497D'>Thank you for the response, forgive me I am new at this, very new…<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Arial","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Arial","sans-serif";color:#1F497D'>$self->TicketObj->AddCustomFieldValue( Field => 'location', Value => '$self->TransactionObj->CreatorObj->City' );<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Arial","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Arial","sans-serif";color:#1F497D'>Is the code I have and it is literally putting in just the line. Where do I need to correct my syntax?<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Arial","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><b><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#FF6600'>Adam Thomas</span></b><b><span lang=EN-US style='font-size:10.0pt;font-family:"Calibri","sans-serif";color:#FF6600'><o:p></o:p></span></b></p><p class=MsoNormal><b><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:black'>SGS Canada<o:p></o:p></span></b></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:black'>Application Support - Big Machines Development<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:black'><o:p> </o:p></span></p><p class=MsoNormal><b><span lang=EN-US style='font-size:8.0pt;font-family:"Calibri","sans-serif";color:black'>SGS Canada<o:p></o:p></span></b></p><p class=MsoNormal><span lang=FR-SN style='font-size:8.0pt;font-family:"Calibri","sans-serif";color:black'>Phone: +1-705-652-2000 ext 2505<o:p></o:p></span></p><p class=MsoNormal><span lang=FR-SN style='font-size:8.0pt;font-family:"Calibri","sans-serif";color:black'>Cell: +1-705-957-1618<o:p></o:p></span></p><p class=MsoNormal><span lang=FR-SN style='font-size:8.0pt;font-family:"Calibri","sans-serif";color:black'>E-mail: </span><span lang=FR style='font-size:8.0pt;font-family:"Calibri","sans-serif";color:#FF6600'><a href="mailto:Jessica.martin@sgs.com" title="mailto:Jessica.martin@sgs.com"><span lang=FR-SN style='font-family:"Arial","sans-serif";color:#FF6600'>adam.thomas@sgs.com</span></a> <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Arial","sans-serif";color:#1F497D'><o:p> </o:p></span></p><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0cm 0cm 0cm'><p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Alex Peters [mailto:alex@peters.net] <br><b>Sent:</b> July-18-14 9:10 AM<br><b>To:</b> Thomas, Adam (Lakefield)<br><b>Cc:</b> rt-users@lists.bestpractical.com<br><b>Subject:</b> Re: [rt-users] How can you use requestor info in custom field<o:p></o:p></span></p></div><p class=MsoNormal><o:p> </o:p></p><div><p class=MsoNormal style='mso-margin-top-alt:6.0pt;margin-right:0cm;margin-bottom:0cm;margin-left:35.45pt;margin-bottom:.0001pt;text-indent:-35.45pt'>You can do this with a scrip which fires on ticket creation, accesses the user's relevant location information, then puts it in the ticket's custom field.<o:p></o:p></p><div><p class=MsoNormal style='mso-margin-top-alt:6.0pt;margin-right:0cm;margin-bottom:0cm;margin-left:35.45pt;margin-bottom:.0001pt;text-indent:-35.45pt'><o:p> </o:p></p></div><div><p class=MsoNormal style='mso-margin-top-alt:6.0pt;margin-right:0cm;margin-bottom:0cm;margin-left:35.45pt;margin-bottom:.0001pt;text-indent:-35.45pt'>The location information of the user creating the ticket can be accessed in scrip code via:<o:p></o:p></p></div><div><p class=MsoNormal style='mso-margin-top-alt:6.0pt;margin-right:0cm;margin-bottom:0cm;margin-left:35.45pt;margin-bottom:.0001pt;text-indent:-35.45pt'><o:p> </o:p></p></div><div><p class=MsoNormal style='mso-margin-top-alt:6.0pt;margin-right:0cm;margin-bottom:0cm;margin-left:35.45pt;margin-bottom:.0001pt;text-indent:-35.45pt'>$self->TransactionObj->CreatorObj->Organization<o:p></o:p></p></div><div><p class=MsoNormal style='mso-margin-top-alt:6.0pt;margin-right:0cm;margin-bottom:0cm;margin-left:35.45pt;margin-bottom:.0001pt;text-indent:-35.45pt'>$self->TransactionObj->CreatorObj->Address1<o:p></o:p></p></div><div><p class=MsoNormal style='mso-margin-top-alt:6.0pt;margin-right:0cm;margin-bottom:0cm;margin-left:35.45pt;margin-bottom:.0001pt;text-indent:-35.45pt'>$self->TransactionObj->CreatorObj->Address2<o:p></o:p></p></div><div><p class=MsoNormal style='mso-margin-top-alt:6.0pt;margin-right:0cm;margin-bottom:0cm;margin-left:35.45pt;margin-bottom:.0001pt;text-indent:-35.45pt'>$self->TransactionObj->CreatorObj->City<o:p></o:p></p></div><div><p class=MsoNormal style='mso-margin-top-alt:6.0pt;margin-right:0cm;margin-bottom:0cm;margin-left:35.45pt;margin-bottom:.0001pt;text-indent:-35.45pt'>$self->TransactionObj->CreatorObj->State<o:p></o:p></p></div><div><p class=MsoNormal style='mso-margin-top-alt:6.0pt;margin-right:0cm;margin-bottom:0cm;margin-left:35.45pt;margin-bottom:.0001pt;text-indent:-35.45pt'>$self->TransactionObj->CreatorObj->Zip<o:p></o:p></p></div><div><p class=MsoNormal style='mso-margin-top-alt:6.0pt;margin-right:0cm;margin-bottom:0cm;margin-left:35.45pt;margin-bottom:.0001pt;text-indent:-35.45pt'>$self->TransactionObj->CreatorObj->Country<o:p></o:p></p></div><div><p class=MsoNormal style='mso-margin-top-alt:6.0pt;margin-right:0cm;margin-bottom:0cm;margin-left:35.45pt;margin-bottom:.0001pt;text-indent:-35.45pt'><br>A ticket's custom field can be modified in scrip code via:<o:p></o:p></p></div><div><p class=MsoNormal style='mso-margin-top-alt:6.0pt;margin-right:0cm;margin-bottom:0cm;margin-left:35.45pt;margin-bottom:.0001pt;text-indent:-35.45pt'><o:p> </o:p></p></div><div><p class=MsoNormal style='mso-margin-top-alt:6.0pt;margin-right:0cm;margin-bottom:0cm;margin-left:35.45pt;margin-bottom:.0001pt;text-indent:-35.45pt'>$self->TicketObj->AddCustomFieldValue( Field => 'location', Value => '...' );<o:p></o:p></p></div></div><div><p class=MsoNormal style='mso-margin-top-alt:6.0pt;margin-right:0cm;margin-bottom:12.0pt;margin-left:35.45pt;text-indent:-35.45pt'><o:p> </o:p></p><div><p class=MsoNormal style='mso-margin-top-alt:6.0pt;margin-right:0cm;margin-bottom:0cm;margin-left:35.45pt;margin-bottom:.0001pt;text-indent:-35.45pt'>On 17 July 2014 22:51, AdamThomas <<a href="mailto:adam.thomas@sgs.com" target="_blank">adam.thomas@sgs.com</a>> wrote:<o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:6.0pt;margin-right:0cm;margin-bottom:0cm;margin-left:35.45pt;margin-bottom:.0001pt;text-indent:-35.45pt'>When a ticket is emailed in I want the requestors location to be auto<br>populated into my custom field "location".<br><br>My user profile automatically detects their location in their user profile<br><br><br><br>--<br>View this message in context: <a href="http://requesttracker.8502.n7.nabble.com/How-can-you-use-requestor-info-in-custom-field-tp57959.html" target="_blank">http://requesttracker.8502.n7.nabble.com/How-can-you-use-requestor-info-in-custom-field-tp57959.html</a><br>Sent from the Request Tracker - User mailing list archive at Nabble.com.<br><span class=hoenzb><span style='color:#888888'>--</span></span><span style='color:#888888'><br><span class=hoenzb>RT Training - Boston, September 9-10</span><br><span class=hoenzb><a href="http://bestpractical.com/training" target="_blank">http://bestpractical.com/training</a></span></span><o:p></o:p></p></div><p class=MsoNormal style='mso-margin-top-alt:6.0pt;margin-right:0cm;margin-bottom:0cm;margin-left:35.45pt;margin-bottom:.0001pt;text-indent:-35.45pt'><o:p> </o:p></p></div></div>Information in this email and any attachments is confidential and
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