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</o:shapelayout></xml><![endif]--></head><body lang=EN-CA link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Arial","sans-serif";color:#1F497D'>Thank you so much Alex, great help!<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Arial","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><b><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#FF6600'>Adam Thomas</span></b><b><span lang=EN-US style='font-size:10.0pt;font-family:"Calibri","sans-serif";color:#FF6600'><o:p></o:p></span></b></p><p class=MsoNormal><b><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:black'>SGS Canada<o:p></o:p></span></b></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:black'>Application Support - Big Machines Development<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:black'><o:p> </o:p></span></p><p class=MsoNormal><b><span lang=EN-US style='font-size:8.0pt;font-family:"Calibri","sans-serif";color:black'>SGS Canada<o:p></o:p></span></b></p><p class=MsoNormal><span lang=FR-SN style='font-size:8.0pt;font-family:"Calibri","sans-serif";color:black'>Phone: +1-705-652-2000 ext 2505<o:p></o:p></span></p><p class=MsoNormal><span lang=FR-SN style='font-size:8.0pt;font-family:"Calibri","sans-serif";color:black'>Cell: +1-705-957-1618<o:p></o:p></span></p><p class=MsoNormal><span lang=FR-SN style='font-size:8.0pt;font-family:"Calibri","sans-serif";color:black'>E-mail: </span><span lang=FR style='font-size:8.0pt;font-family:"Calibri","sans-serif";color:#FF6600'><a href="mailto:Jessica.martin@sgs.com" title="mailto:Jessica.martin@sgs.com"><span lang=FR-SN style='font-family:"Arial","sans-serif";color:#FF6600'>adam.thomas@sgs.com</span></a> <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Arial","sans-serif";color:#1F497D'><o:p> </o:p></span></p><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0cm 0cm 0cm'><p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Alex Peters [mailto:alex@peters.net] <br><b>Sent:</b> July-18-14 9:25 AM<br><b>To:</b> Thomas, Adam (Lakefield)<br><b>Cc:</b> rt-users@lists.bestpractical.com<br><b>Subject:</b> Re: [rt-users] How can you use requestor info in custom field<o:p></o:p></span></p></div><p class=MsoNormal><o:p> </o:p></p><div><p class=MsoNormal style='mso-margin-top-alt:6.0pt;margin-right:0cm;margin-bottom:0cm;margin-left:35.45pt;margin-bottom:.0001pt;text-indent:-35.45pt'>Values within quotes are taken literally:<br><br>'$self->TransactionObj->CreatorObj->City'<o:p></o:p></p><div><p class=MsoNormal style='mso-margin-top-alt:6.0pt;margin-right:0cm;margin-bottom:0cm;margin-left:35.45pt;margin-bottom:.0001pt;text-indent:-35.45pt'><o:p> </o:p></p></div><div><p class=MsoNormal style='mso-margin-top-alt:6.0pt;margin-right:0cm;margin-bottom:0cm;margin-left:35.45pt;margin-bottom:.0001pt;text-indent:-35.45pt'>means output "$self->TransactionObj->CreatorObj->City". Removing the quotes:<o:p></o:p></p></div><div><p class=MsoNormal style='mso-margin-top-alt:6.0pt;margin-right:0cm;margin-bottom:0cm;margin-left:35.45pt;margin-bottom:.0001pt;text-indent:-35.45pt'><o:p> </o:p></p></div><div><p class=MsoNormal style='mso-margin-top-alt:6.0pt;margin-right:0cm;margin-bottom:0cm;margin-left:35.45pt;margin-bottom:.0001pt;text-indent:-35.45pt'>$self->TransactionObj->CreatorObj->City<o:p></o:p></p></div><div><p class=MsoNormal style='mso-margin-top-alt:6.0pt;margin-right:0cm;margin-bottom:0cm;margin-left:35.45pt;margin-bottom:.0001pt;text-indent:-35.45pt'><o:p> </o:p></p></div><div><p class=MsoNormal style='mso-margin-top-alt:6.0pt;margin-right:0cm;margin-bottom:0cm;margin-left:35.45pt;margin-bottom:.0001pt;text-indent:-35.45pt'>means output the resultant value of that, and should therefore have the desired effect.<o:p></o:p></p></div></div><div><p class=MsoNormal style='mso-margin-top-alt:6.0pt;margin-right:0cm;margin-bottom:12.0pt;margin-left:35.45pt;text-indent:-35.45pt'><o:p> </o:p></p><div><p class=MsoNormal style='mso-margin-top-alt:6.0pt;margin-right:0cm;margin-bottom:0cm;margin-left:35.45pt;margin-bottom:.0001pt;text-indent:-35.45pt'>On 18 July 2014 23:20, Thomas, Adam (Lakefield) <<a href="mailto:Adam.Thomas@sgs.com" target="_blank">Adam.Thomas@sgs.com</a>> wrote:<o:p></o:p></p><div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:11.0pt;font-family:"Arial","sans-serif";color:#1F497D'>Thank you for the response, forgive me I am new at this, very new…</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:11.0pt;font-family:"Arial","sans-serif";color:#1F497D'> </span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:11.0pt;font-family:"Arial","sans-serif";color:#1F497D'>$self->TicketObj->AddCustomFieldValue( Field => 'location', Value => '$self->TransactionObj->CreatorObj->City' );</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:11.0pt;font-family:"Arial","sans-serif";color:#1F497D'> </span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:11.0pt;font-family:"Arial","sans-serif";color:#1F497D'>Is the code I have and it is literally putting in just the line. Where do I need to correct my syntax?</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:11.0pt;font-family:"Arial","sans-serif";color:#1F497D'> </span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#FF6600'>Adam Thomas</span></b><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:black'>SGS Canada</span></b><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:black'>Application Support - Big Machines Development</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:black'> </span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span lang=EN-US style='font-size:8.0pt;font-family:"Calibri","sans-serif";color:black'>SGS Canada</span></b><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=FR-SN style='font-size:8.0pt;font-family:"Calibri","sans-serif";color:black'>Phone: +1-705-652-2000 ext 2505</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=FR-SN style='font-size:8.0pt;font-family:"Calibri","sans-serif";color:black'>Cell: +1-705-957-1618</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=FR-SN style='font-size:8.0pt;font-family:"Calibri","sans-serif";color:black'>E-mail: </span><span lang=FR style='font-size:8.0pt;font-family:"Calibri","sans-serif";color:#FF6600'><a href="mailto:Jessica.martin@sgs.com" target="_blank" title="mailto:Jessica.martin@sgs.com"><span lang=FR-SN style='font-family:"Arial","sans-serif";color:#FF6600'>adam.thomas@sgs.com</span></a> </span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:11.0pt;font-family:"Arial","sans-serif";color:#1F497D'> </span><o:p></o:p></p><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0cm 0cm 0cm'><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Alex Peters [mailto:<a href="mailto:alex@peters.net" target="_blank">alex@peters.net</a>] <br><b>Sent:</b> July-18-14 9:10 AM<br><b>To:</b> Thomas, Adam (Lakefield)<br><b>Cc:</b> <a href="mailto:rt-users@lists.bestpractical.com" target="_blank">rt-users@lists.bestpractical.com</a><br><b>Subject:</b> Re: [rt-users] How can you use requestor info in custom field</span><o:p></o:p></p></div><div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p><div><p class=MsoNormal style='mso-margin-top-alt:auto;margin-left:35.45pt'>You can do this with a scrip which fires on ticket creation, accesses the user's relevant location information, then puts it in the ticket's custom field.<o:p></o:p></p><div><p class=MsoNormal style='mso-margin-top-alt:auto;margin-left:35.45pt'> <o:p></o:p></p></div><div><p class=MsoNormal style='mso-margin-top-alt:auto;margin-left:35.45pt'>The location information of the user creating the ticket can be accessed in scrip code via:<o:p></o:p></p></div><div><p class=MsoNormal style='mso-margin-top-alt:auto;margin-left:35.45pt'> <o:p></o:p></p></div><div><p class=MsoNormal style='mso-margin-top-alt:auto;margin-left:35.45pt'>$self->TransactionObj->CreatorObj->Organization<o:p></o:p></p></div><div><p class=MsoNormal style='mso-margin-top-alt:auto;margin-left:35.45pt'>$self->TransactionObj->CreatorObj->Address1<o:p></o:p></p></div><div><p class=MsoNormal style='mso-margin-top-alt:auto;margin-left:35.45pt'>$self->TransactionObj->CreatorObj->Address2<o:p></o:p></p></div><div><p class=MsoNormal style='mso-margin-top-alt:auto;margin-left:35.45pt'>$self->TransactionObj->CreatorObj->City<o:p></o:p></p></div><div><p class=MsoNormal style='mso-margin-top-alt:auto;margin-left:35.45pt'>$self->TransactionObj->CreatorObj->State<o:p></o:p></p></div><div><p class=MsoNormal style='mso-margin-top-alt:auto;margin-left:35.45pt'>$self->TransactionObj->CreatorObj->Zip<o:p></o:p></p></div><div><p class=MsoNormal style='mso-margin-top-alt:auto;margin-left:35.45pt'>$self->TransactionObj->CreatorObj->Country<o:p></o:p></p></div><div><p class=MsoNormal style='mso-margin-top-alt:auto;margin-left:35.45pt'><br>A ticket's custom field can be modified in scrip code via:<o:p></o:p></p></div><div><p class=MsoNormal style='mso-margin-top-alt:auto;margin-left:35.45pt'> <o:p></o:p></p></div><div><p class=MsoNormal style='mso-margin-top-alt:auto;margin-left:35.45pt'>$self->TicketObj->AddCustomFieldValue( Field => 'location', Value => '...' );<o:p></o:p></p></div></div><div><p class=MsoNormal style='mso-margin-top-alt:auto;margin-bottom:12.0pt;margin-left:35.45pt'> <o:p></o:p></p><div><p class=MsoNormal style='mso-margin-top-alt:auto;margin-left:35.45pt'>On 17 July 2014 22:51, AdamThomas <<a href="mailto:adam.thomas@sgs.com" target="_blank">adam.thomas@sgs.com</a>> wrote:<o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;margin-left:35.45pt'>When a ticket is emailed in I want the requestors location to be auto<br>populated into my custom field "location".<br><br>My user profile automatically detects their location in their user profile<br><br><br><br>--<br>View this message in context: <a href="http://requesttracker.8502.n7.nabble.com/How-can-you-use-requestor-info-in-custom-field-tp57959.html" target="_blank">http://requesttracker.8502.n7.nabble.com/How-can-you-use-requestor-info-in-custom-field-tp57959.html</a><br>Sent from the Request Tracker - User mailing list archive at Nabble.com.<br><span style='color:#888888'>--<br>RT Training - Boston, September 9-10<br><a href="http://bestpractical.com/training" target="_blank">http://bestpractical.com/training</a></span><o:p></o:p></p></div><p class=MsoNormal style='mso-margin-top-alt:auto;margin-left:35.45pt'> <o:p></o:p></p></div></div></div></div><p class=MsoNormal style='margin-left:35.45pt;text-indent:-35.45pt'>Information in this email and any attachments is confidential and intended solely for the use of the individual(s) to whom it is addressed or otherwise directed. Please note that any views or opinions presented in this email are solely those of the author and do not necessarily represent those of the Company. Finally, the recipient should check this email and any attachments for the presence of viruses. The Company accepts no liability for any damage caused by any virus transmitted by this email. All SGS services are rendered in accordance with the applicable SGS conditions of service available on request and accessible at <a href="http://www.sgs.com/en/Terms-and-Conditions.aspx" target="_blank">http://www.sgs.com/en/Terms-and-Conditions.aspx</a> <o:p></o:p></p></div></div><p class=MsoNormal style='margin-left:35.45pt;text-indent:-35.45pt'><o:p> </o:p></p></div></div>Information in this email and any attachments is confidential and
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