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<div class="moz-cite-prefix">So I had created a saved search but
failed to use the Requestor.id or CC.id and that was what was
causing the problem. <br>
<br>
I used .Name instead. Works great now.<br>
<br>
Thanks for the help.<br>
<br>
Mark<br>
<br>
<br>
On 7/23/2014 9:37 PM, Alex Peters wrote:<br>
</div>
<blockquote
cite="mid:CAFdkmpvO8_bfmdSnE6dQQzpTrnz=a=t+oBmfF6JXTog6f=yAzQ@mail.gmail.com"
type="cite">
<div dir="ltr">
<div>Technically, a user's tickets are only theirs if they own
them.</div>
<div><br>
</div>
<div>However, components can easily be added and removed from
the home screen so another option is to create a saved search,
possibly called "My Requests," which returns all tickets
matching those criteria:<br>
</div>
<div><br>
</div>
<div>Requestor.id = '__CurrentUser__' OR Cc.id =
'__CurrentUser__'<br>
</div>
<div><br>
</div>
<div>or if you want to replace the existing My Tickets component
and have the results include owned tickets:</div>
<div><br>
</div>
<div>
<div>Owner = '__CurrentUser__' OR Requestor.id =
'__CurrentUser__' OR Cc.id = '__CurrentUser__'<br>
</div>
</div>
<div><br>
</div>
<div>That saved search can then be placed directly on the home
screen either in addition to or in place of the original My
Tickets component. The default home screen setup ("RT at a
glance") can be modified globally (via the Admin menu when
logged in as a superuser) if you want this change to apply to
all users by default, but every user can set this screen up in
their own way too.</div>
<div><br>
</div>
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<div class="gmail_extra"><br>
<br>
<div class="gmail_quote">On 24 July 2014 11:07, Mark Campbell <span
dir="ltr"><<a moz-do-not-send="true"
href="mailto:mcc171@psu.edu" target="_blank">mcc171@psu.edu</a>></span>
wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0
.8ex;border-left:1px #ccc solid;padding-left:1ex">Is there a
way to edit the default My Tickets search that is provided
on the home screen to include tickets the user that is
logged in is CCed or a requestor on?<br>
<br>
Thanks<span class="HOEnZb"><font color="#888888"><br>
<br>
Mark<br>
<br>
-- <br>
RT Training - Boston, September 9-10<br>
<a moz-do-not-send="true"
href="http://bestpractical.com/training"
target="_blank">http://bestpractical.com/training</a><br>
</font></span></blockquote>
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<br>
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