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<div><font face="Calibri,sans-serif">I have a new install of RT 4.2.4 running on Centos 6.4 64 bit with Apache 2.2.15. I have installed </font><span style="color: rgb(58, 58, 58); font-family: Calibri, sans-serif; font-size: 14px; background-color: rgb(242, 242, 242); line-height: 14px;">RT::Authen::ExternalAuth
and Net::LDAP, and have configured my </span><span style="color: rgb(64, 223, 30); font-family: 'Lucida Console'; font-size: 18px; background-color: rgb(29, 38, 112);">/opt/rt4/local/plugins/RT-Authen-ExternalAuth/etc/RT_SiteConfig.pm with the right server
address and LDAP user and password, and added </span><span style="color: rgb(64, 223, 30); font-family: 'Lucida Console'; font-size: 18px; background-color: rgb(29, 38, 112);">Set( @Plugins, qw(RT::Authen::ExternalAuth) ); to the file </span><span style="color: rgb(64, 223, 30); font-family: 'Lucida Console'; font-size: 18px; background-color: rgb(29, 38, 112);">/opt/rt4/etc/RT_SiteConfig.pm.
I have restarted </span><font color="#40df1e" face="Lucida Console"><span style="font-size: 18px;">https, restarted the entire server, but i continue to see the same results, e.g. I can log in to RT with the default installed root account, but when I try
any AD user, it fails, and the error I receive in both /var/log/messages and /var/log/httpd/error_log is the same: “FAILED LOGIN for <user> from <serveraddress> (</span></font><span style="background-color: rgb(29, 38, 112); color: rgb(64, 223, 30); font-family: 'Lucida Console'; font-size: 18px;">/opt/rt4/sbin/../lib/RT/Interface/Web.pm:811)</span></div>
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<div>Any suggestions on where to begin troubleshooting this would be appreciated.</div>
<div>Thanks,</div>
<div>Rezty Felty</div>
<div>Senior Linux Administrator</div>
<div>Adknowledge</div>
<div>816-559-1196</div>
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