<html><head><meta http-equiv="Content-Type" content="text/html charset=us-ascii"></head><body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space;">Alex, <div><br></div><div><span class="Apple-tab-span" style="white-space:pre"> </span>Thank you so much, that worked wonderfully !!</div><div><br></div><div><span class="Apple-tab-span" style="white-space:pre"> </span>I updated the wiki page to say:</div><div><br></div><div><div style="border: 0px; margin: 0.4em 0px 0.5em; padding: 0px; vertical-align: baseline; color: rgb(58, 58, 58); font-family: Helvetica, Arial, sans-serif; line-height: 22px; background-color: rgb(186, 205, 216); position: static; z-index: auto;">Note that Per-Transaction custom fields values are not available to ScripActions, (RT sets these after the Scrip has been executed) unless you change the Global Scrip Stage from Normal to Batch in the Applies to Page for your Scrip (as described in <a href="http://requesttracker.wikia.com/wiki/TransactionBatchStage" title="TransactionBatchStage" style="border: 0px; font-style: inherit; margin: 0px; padding: 0px; vertical-align: baseline; text-decoration: none; color: rgb(0, 108, 176);">TransactionBatchStage</a> .) If your Scrip is set to Batch then it will be run after all the Transactions have been created.</div></div><div><br></div><div><span class="Apple-tab-span" style="white-space:pre"> </span>Thanks again,</div><div>Al;</div><div><br></div><div><div><div>On Jul 30, 2014, at 8:40 PM, Alex Peters <<a href="mailto:alex@peters.net">alex@peters.net</a>> wrote:</div><br class="Apple-interchange-newline"><blockquote type="cite"><p dir="ltr">I wonder whether that note on the wiki page still applies to scrips that run in batch mode, where the scrip runs after all transactions complete.</p><p dir="ltr">Consider trying a batch scrip (which has multiple transactions available to it). A batch scrip can look at all the transactions and hopefully find the custom fields at that point.</p><p dir="ltr">If it does work for you, the community would probably appreciate you updating that wiki text as well.</p>
<div class="gmail_quote">On 31/07/2014 6:29 am, "Al Joslin" <<a href="mailto:allen.joslin@gmail.com">allen.joslin@gmail.com</a>> wrote:<br type="attribution"><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<div style="word-wrap:break-word"><div>I have per-transaction custom fields that the users can update when they comment (or reply) </div><div><br></div><div>I need to roll those up to the Ticket as they are added, so I wrote a scrip</div>
<div><br></div><div>But I can't seem to get it to work... It's always one comment behind...</div><div><br></div><div>Then I found this line in the RT wiki </div><div><br></div><div><div><span style="white-space:pre-wrap"> </span>Quote: Note that Per-Transaction custom fields values are not available to ScripActions. (RT sets these after the Scrip has been executed.)</div>
<div><span style="white-space:pre-wrap"> </span>from: <a href="http://requesttracker.wikia.com/wiki/ScripAction" target="_blank">http://requesttracker.wikia.com/wiki/ScripAction</a></div><div><br></div><div>Damn, that means my displayed roll-up in the Ticket will forever be inaccurate...</div>
</div><div><br></div><div>Are there any suggested work-arounds?</div><div><br></div><div>thanks</div><div>al;</div><div><br></div><div><br></div></div><br>--<br>
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