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<p class="MsoNormal">We are fighting an issue after updating RT from 4.2.3 to 4.2.6 and rt-mailgate. We also updated our OS to Ubuntu 14.04. Everything seems to be working in RT except rt-mailgate. I’ve isolated it to an LWP::Protocol::https::Socket: Timeout
error returned from the post to the RESTful service: my $r = $ua->post( $full_url, $post_params, Content_Type => 'form-data' );
<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">I increased the timeout from 180 to 750 added extra debugging to the code to get more information. I replaced our URL with localhost for security:<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">/opt/rt4/bin/rt-mailgate: connecting to <a href="https://localhost/REST/1.0/NoAuth/mail-gateway">
https://localhost/REST/1.0/NoAuth/mail-gateway</a><o:p></o:p></p>
<p class="MsoNormal">ua->timeout: 750<o:p></o:p></p>
<p class="MsoNormal">ua->post full_url: <a href="https://localhost/REST/1.0/NoAuth/mail-gateway">
https://localhost/REST/1.0/NoAuth/mail-gateway</a><o:p></o:p></p>
<p class="MsoNormal">ua->post post_params: HASH(0x149a6d0)<o:p></o:p></p>
<p class="MsoNormal">r->content : Can't connect to localhost:443<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">LWP::Protocol::https::Socket: Timeout at /usr/share/perl5/LWP/Protocol/http.pm line 41.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">HTTP request failed: 500 Can't connect to localhost:443. Your webserver logs may have more information or there may be a network problem.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">/opt/rt4/bin/rt-mailgate: undefined server error<o:p></o:p></p>
<p class="MsoNormal">fetchmail: MDA returned nonzero status 75<o:p></o:p></p>
<p class="MsoNormal">not flushed<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">There are no log entries in the apache error.log. We have Set($LogToFile , 'debug'); and did see one error that we corrected (a missing $RTAddressRegexp configuration). There are no other errors in the rt.log file. I don’t even see
an entry in the access.log. Fiddler gives us the same error (504 - Gateway Timeout Error). If I execute consecutive posts very quickly in Fiddler, after about seven 504 errors, I finally get a string of 200 (success) responses and some entries in the rt.log
file to indicate it couldn’t find a valid user (because I didn’t supply one). If I let it set for a minute, I get the 504 errors again.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Thank you for any help,<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Matthew E. Richards<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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