<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40">
<head>
<meta http-equiv=Content-Type content="text/html; charset=utf-8">
<meta name=Generator content="Microsoft Word 12 (filtered medium)">
<!--[if !mso]>
<style>
v\:* {behavior:url(#default#VML);}
o\:* {behavior:url(#default#VML);}
w\:* {behavior:url(#default#VML);}
.shape {behavior:url(#default#VML);}
</style>
<![endif]-->
<style>
<!--
/* Font Definitions */
@font-face
{font-family:"Cambria Math";
panose-1:2 4 5 3 5 4 6 3 2 4;}
@font-face
{font-family:Calibri;
panose-1:2 15 5 2 2 2 4 3 2 4;}
@font-face
{font-family:Tahoma;
panose-1:2 11 6 4 3 5 4 4 2 4;}
@font-face
{font-family:"Myriad Pro";
panose-1:2 11 5 3 3 4 3 2 2 4;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0in;
margin-bottom:.0001pt;
font-size:11.0pt;
font-family:"Calibri","sans-serif";}
a:link, span.MsoHyperlink
{mso-style-priority:99;
color:blue;
text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
{mso-style-priority:99;
color:purple;
text-decoration:underline;}
p.MsoAcetate, li.MsoAcetate, div.MsoAcetate
{mso-style-priority:99;
mso-style-link:"Balloon Text Char";
margin:0in;
margin-bottom:.0001pt;
font-size:8.0pt;
font-family:"Tahoma","sans-serif";}
span.EmailStyle17
{mso-style-type:personal-compose;
font-family:"Calibri","sans-serif";
color:windowtext;}
span.BalloonTextChar
{mso-style-name:"Balloon Text Char";
mso-style-priority:99;
mso-style-link:"Balloon Text";
font-family:"Tahoma","sans-serif";}
.MsoChpDefault
{mso-style-type:export-only;}
@page Section1
{size:8.5in 11.0in;
margin:1.0in 1.0in 1.0in 1.0in;}
div.Section1
{page:Section1;}
-->
</style>
<!--[if gte mso 9]><xml>
<o:shapedefaults v:ext="edit" spidmax="2050" />
</xml><![endif]--><!--[if gte mso 9]><xml>
<o:shapelayout v:ext="edit">
<o:idmap v:ext="edit" data="1" />
</o:shapelayout></xml><![endif]-->
</head>
<body lang=EN-US link=blue vlink=purple>
<div class=Section1>
<p class=MsoNormal>Good Day,<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>I have been looking into this, and maybe I am not
formulating the query correctly via the others lists I have searched, or
through the book I have for reference, but thus far I have turned up nothing
regarding a users issue with the comment and reply box when working a ticket. <o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>We are on RT 4.08 and we have a user who previously could
reply and comment to tickets but now when he selects comment or reply the box
is greyed and nothing can be entered. I have searched through his options on
his settings, his about me, and elsewhere within settings but nothing seems to
indicate how or what has happened to his preferences. I checked and he is still
privileged and he seems to have the same settings as others within his group.
He is working with RT on IE 10. He thought he lost his ability to edit/comment
or reply when he installed the recent windows updates, but that would mean everybody
would be having this issue, and thus far it is only him.<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>I would appreciate any input on how to resolve this so this
user can once again get back to commenting and replying to tickets within his
group. Thanks.<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><b><span style='font-size:12.0pt'>Jeff Fioravanti<o:p></o:p></span></b></p>
<p class=MsoNormal><span style='font-size:10.0pt'>Desktop Support Analyst<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt'>jfioravanti@primax.us<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt'>P 781-756-8247 (direct) | Fax
781-246-5609<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Myriad Pro"'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Myriad Pro"'> <img
width=64 height=21 id="Picture_x0020_1" src="cid:image001.gif@01CFAD8C.36B7B6F0"
alt="Primax logo autosignature"> </span><span style='font-size:10.0pt'>516
Edgewater Dr., Wakefield, MA 01880 ▪ www.primax.us</span><span
style='font-size:10.0pt;font-family:"Myriad Pro"'><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Myriad Pro"'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Myriad Pro"'><o:p> </o:p></span></p>
<p class=MsoNormal><b><span style='font-size:9.0pt;color:#333333'>Confidentiality
Statement<o:p></o:p></span></b></p>
<p class=MsoNormal><span style='font-size:9.0pt;color:#333333'>This e-mail and
any attachments are for use by the intended recipient only and may contain
information that is privileged, confidential or exempt from disclosure under
applicable law. If you are not the intended recipient any disclosure,
distribution or other use of this content is prohibited. If you received this
e-mail in error, please immediately notify the sender and delete</span><span
style='font-size:10.0pt'><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Myriad Pro"'><o:p> </o:p></span></p>
<p class=MsoNormal><o:p> </o:p></p>
</div>
</body>
</html>