<div dir="ltr">I believe that you need to use "Reopened" in your search and the BuildFormatString/Default callback, not "DifferenceReopenedTime" as you currently have.<div><br></div><font face="courier new, monospace"># $RT_ROOT/local/html/Callbacks/MyRT/Search/Elements/BuildFormatString/Default<br>
<%INIT><br>push @{$Fields}, 'Reopened';<br></%INIT><br><%ARGS><br>$Fields => undef<br></%ARGS></font></div><div class="gmail_extra"><br><br><div class="gmail_quote">On 1 August 2014 17:55, AJ <span dir="ltr"><<a href="mailto:aaron.mccarthy@southwestern.ie" target="_blank">aaron.mccarthy@southwestern.ie</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">Hi Alex,<br>
<br>
The location path is /html/Callbacks/MyRT/Elements/RT__Ticket/ColumnMap/Once<br>
<br>
In the "Once" file I have contains this:<br>
<div class=""><br>
<%init><br>
$COLUMN_MAP->{DifferenceReopenedTime} =  {<br>
        title     => 'Reopened', # loc<br>
        attribute => 'Reopened',<br>
        value => sub {<br>
</div>        return 'THIS WORKS';<br>
        }<br>
};<br>
</%init><br>
<%args><br>
$COLUMN_MAP<br>
</%args><br>
<br>
<br>
<br>
<br>
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</div></div></blockquote></div><br></div>