<html><head><meta http-equiv="Content-Type" content="text/html charset=us-ascii"></head><body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space;"><span style="color: rgb(34, 34, 34); font-family: arial; font-size: small; background-color: rgb(255, 255, 255);">Hello,</span><div style="color: rgb(34, 34, 34); font-family: arial; font-size: small;"><br></div><div style="color: rgb(34, 34, 34); font-family: arial; font-size: small;">I'm on RT 4.2.x and am trying to hide things like "Outgoing email recorded" and simple ticket ownership changes from showing up on the "Display" section of the ticket. I've seen <a href="http://requesttracker.wikia.com/wiki/HideTransactions">http://requesttracker.wikia.com/wiki/HideTransactions</a> but can't seem to make it work for me. I've tried making "$rt/local/html/Callbacks/my_callbacks/Ticket/Display.html/Default" and "$rt/local/html/Callbacks/my_callbacks/Ticket/Elements/ShowHistory/Default" with the code from the aforementioned page and neither work at all.</div><div style="color: rgb(34, 34, 34); font-family: arial; font-size: small;"><br></div><div style="color: rgb(34, 34, 34); font-family: arial; font-size: small;">I'm sure I've done something boneheaded but I'm not well versed enough to realize it yet. Any help would be appreciated.</div><div><br></div></body></html>