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<p class="MsoNormal">Hello all I would like to do this process differently.<o:p></o:p></p>
<p class="MsoNormal">Here is what I am doing on RT version 4.2.3.<o:p></o:p></p>
<p class="MsoNormal">A ticket comes in RT queries an external system to determine if the ticket should be auto forwarded.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">If the foreign system return yes to auto forward a CF is set for where the ticket should be forwarded.<o:p></o:p></p>
<p class="MsoNormal">I have written scrips to auto forward this ticket by changing the requestor.
<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">What I would like to change is to forward the ticket without changing the requestor. So I need to be able to change the forward address from the requestor to a CF value on the fly.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Now the questions.<o:p></o:p></p>
<p class="MsoNormal">Can this be done?<o:p></o:p></p>
<p class="MsoNormal">If so, where should this be done? In the template? If so how?<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Thanks<o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:black">Bryon Baker<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:black">Network Operations Manager<o:p></o:p></span></p>
<p class="MsoNormal"><b><i><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:red">Copesan</span></i></b><b><i><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:black"> - Specialists in Pest Solutions<o:p></o:p></span></i></b></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:black">800-267-3726 • 262-783-6261 ext. 2296<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif""><a href="mailto:cstephan@copesan.com"><span style="color:blue">bbaker@copesan.com</span></a><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:black"><a href="http://www.copesan.com/"><span style="color:black">www.copesan.com</span></a><o:p></o:p></span></p>
<p class="MsoNormal"><b><i><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:red">"Servicing North America with Local Care"</span></i></b><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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