<div dir="ltr"><div><div><div>Hi<br><br></div> In Here my RT system I was not able to do as you mention.<br></div>not allow any add any group name to add.<br><br></div>once the cursor click on that text box it will switch down to the <br>
<div><br><h3>Add rights for this group</h3><p>and not able to write any word there ?? <br></p><p>I am not able to understand why this not allow to add any group name there in text box ???<br></p><p><br></p><p><br></p><br>
</div></div><div class="gmail_extra"><br><br><div class="gmail_quote">On Wed, Aug 6, 2014 at 11:10 AM, Alex Peters <span dir="ltr"><<a href="mailto:alex@peters.net" target="_blank">alex@peters.net</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div dir="ltr">You need to enter the name of a group that you've already created, then without pressing Enter, tick the appropriate rights, then press Save Changes.</div>
<div class="HOEnZb"><div class="h5"><div class="gmail_extra"><br><br><div class="gmail_quote">
On 5 August 2014 23:48, niraj vara <span dir="ltr"><<a href="mailto:niraj.vara@gmail.com" target="_blank">niraj.vara@gmail.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<div dir="ltr"><div>Hi Alex<br><br></div> thank you for your response. <br><div><div><br><ol><li>primary top menu > Admin > Queues > Select</li><li>select queue from list</li><li>secondary top menu > Group Rights/User Rights</li>
</ol></div><p>till that step is ok I select the Group Rights <br></p><p>But when I try to enter any text on text box it will now allow to do that <br></p><p>and when cursor go to the text box it will goes to the the following section only.</p>
<h3>Add rights for this group</h3><p><br></p><p>Where I can only select or deselect the check box oinly. <br></p><p>Why this happened ??? and why not able to enter any text on text box ???</p><div><p>Please guide for the same.<br>
</p><p><br></p><br><br></div></div></div><div><div><div class="gmail_extra"><br><br><div class="gmail_quote">On Tue, Aug 5, 2014 at 6:21 PM, Alex Peters <span dir="ltr"><<a href="mailto:alex@peters.net" target="_blank">alex@peters.net</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div dir="ltr"><div>As a super user:</div><ol><li>primary top menu > Admin > Queues > Select</li><li>select queue from list</li>
<li>secondary top menu > Group Rights/User Rights</li><li>enter the name of the user/group into the text box on the left side</li>
<li>tick the appropriate rights on the right side</li></ol></div><div><div><div class="gmail_extra"><br><br><div class="gmail_quote">On 5 August 2014 22:37, niraj vara <span dir="ltr"><<a href="mailto:niraj.vara@gmail.com" target="_blank">niraj.vara@gmail.com</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div dir="ltr"><div>Hi Alex<br><br></div><div> I have RT 4.2.1 and I went to the setting of queue but not found any option for User/Group.<br>
<br></div><div>Can provide the exact sequence how to assign any User/Group to any queue.<br>
</div><div><br></div><div> <br></div> <br></div><div class="gmail_extra"><div><div><br><br><div class="gmail_quote">On Tue, Aug 5, 2014 at 9:43 AM, Alex Peters <span dir="ltr"><<a href="mailto:alex@peters.net" target="_blank">alex@peters.net</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div dir="ltr">To give a particular user/group access to a particular queue, go into the settings for that queue and assign the appropriate rights for that user/group.<div>
<br></div><div>Then, to ensure that that user/group cannot access other queues, remove the rights for those other queues.</div>
<div><br></div><div>All users who can log into RT are part of the "Everyone" and "Privileged" groups. To ensure that a particular user/group cannot access one of your queues, you need to ensure that that queue is only accessible to a specific other group, not Everyone or Privileged.</div>
</div><div><div><div class="gmail_extra"><br><br><div class="gmail_quote">On 4 August 2014 18:35, niraj <span dir="ltr"><<a href="mailto:niraj.vara@gmail.com" target="_blank">niraj.vara@gmail.com</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
Hi<br>
<br>
I want to setup a queue for the particular User/Group. Means the any<br>
particular User/Group only have the access right for that particular queue<br>
only.<br>
<br>
And that User/Group will not able to view or create any ticket on<br>
other queue.<br>
<br>
How to achieve the same ?? Please guide for the same.<br>
<br>
<br>
<br>
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</div></div></blockquote></div><br><br clear="all"><br></div></div><span><font color="#888888">-- <br><div dir="ltr">Niraj M. Vara<br>Linux Administrator<br>Mavenvista Pvt. Ltd.<br><br><br>"DON'T TELL ME THE SKY IS THE LIMIT, THERE ARE FOOTPRINTS ON THE MOON"</div>
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</div></div></blockquote></div><br><br clear="all"><br>-- <br><div dir="ltr">Niraj M. Vara<br>Linux Administrator<br>Mavenvista Pvt. Ltd.<br><br><br>"DON'T TELL ME THE SKY IS THE LIMIT, THERE ARE FOOTPRINTS ON THE MOON"</div>
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</div></div></blockquote></div><br><br clear="all"><br>-- <br><div dir="ltr">Niraj M. Vara<br>Linux Administrator<br>Mavenvista Pvt. Ltd.<br><br><br>"DON'T TELL ME THE SKY IS THE LIMIT, THERE ARE FOOTPRINTS ON THE MOON"</div>
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