<div dir="ltr">Is anything showing up in the logs when you attempt to issue a reply, or is the ability to reply completely removed from the interface? Â What exactly is available and what occurs when you perform any relevant actions (e.g. when you click "Update Ticket," if you even can)?</div>
<div class="gmail_extra"><br><br><div class="gmail_quote">On 14 August 2014 23:43, Bryon Baker <span dir="ltr"><<a href="mailto:bbaker@copesan.com" target="_blank">bbaker@copesan.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
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<p class="MsoNormal">I need some help<u></u><u></u></p>
<p class="MsoNormal">I am using RT 4.2.3. The system has lost the ability to Reply to tickets. Nobody including root from any queue can use the reply to a ticket function.<u></u><u></u></p>
<p class="MsoNormal"><u></u>Â <u></u></p>
<p class="MsoNormal">Can someone give me some direction as to where to look?<u></u><u></u></p>
<p class="MsoNormal"><u></u>Â <u></u></p>
<p class="MsoNormal">Thanks<u></u><u></u></p>
<p class="MsoNormal"><u></u>Â <u></u></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:black">Bryon Baker<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:black">Network Operations Manager<u></u><u></u></span></p>
<p class="MsoNormal"><b><i><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:red">Copesan</span></i></b><b><i><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:black"> - Specialists in Pest Solutions<u></u><u></u></span></i></b></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:black">800-267-3726 • 262-783-6261 ext. 2296<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif""><a href="mailto:cstephan@copesan.com" target="_blank"><span style="color:blue">bbaker@copesan.com</span></a><u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:black"><a href="http://www.copesan.com/" target="_blank"><span style="color:black">www.copesan.com</span></a><u></u><u></u></span></p>
<p class="MsoNormal"><b><i><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:red">"Servicing North America with Local Care"</span></i></b><u></u><u></u></p>
<p class="MsoNormal"><u></u>Â <u></u></p>
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<br>--<br>
RT Training - Boston, September 9-10<br>
<a href="http://bestpractical.com/training" target="_blank">http://bestpractical.com/training</a><br></blockquote></div><br></div>