<p dir="ltr">All of the relevant scrips are named "On Correspond Notify ...".</p>
<div class="gmail_quote">On 16/08/2014 12:11 am, "Bryon Baker" <<a href="mailto:bbaker@copesan.com">bbaker@copesan.com</a>> wrote:<br type="attribution"><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<div lang="EN-US" link="blue" vlink="purple">
<div>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">Ok maybe somehow I turned off the scrip, what is the default scrip for this action?<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">Thanks<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:black">Bryon Baker<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:black">Network Operations Manager<u></u><u></u></span></p>
<p class="MsoNormal"><b><i><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:red">Copesan</span></i></b><b><i><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:black"> - Specialists in Pest Solutions<u></u><u></u></span></i></b></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:black">800-267-3726 • 262-783-6261 ext. 2296<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#1f497d"><a href="mailto:cstephan@copesan.com" target="_blank">bbaker@copesan.com</a><u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:black"><a href="http://www.copesan.com/" target="_blank"><span style="color:black">www.copesan.com</span></a><u></u><u></u></span></p>
<p class="MsoNormal"><b><i><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:red">"Servicing North America with Local Care"</span></i></b><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"><u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"><u></u> <u></u></span></p>
<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> Alex Peters [mailto:<a href="mailto:alex@peters.net" target="_blank">alex@peters.net</a>]
<br>
<b>Sent:</b> Friday, August 15, 2014 9:09 AM<br>
<b>To:</b> Bryon Baker<br>
<b>Cc:</b> RT Users (<a href="mailto:rt-users@lists.bestpractical.com" target="_blank">rt-users@lists.bestpractical.com</a>)<br>
<b>Subject:</b> Re: [rt-users] Reply<u></u><u></u></span></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p>So the reply itself is working, but no scrips that would generate email are firing.<u></u><u></u></p>
<p>Double-check the enabled scrips for the relevant queue, and what users/groups are set up as ticket/queue watchers.<u></u><u></u></p>
<div>
<p class="MsoNormal">On 15/08/2014 11:55 pm, "Bryon Baker" <<a href="mailto:bbaker@copesan.com" target="_blank">bbaker@copesan.com</a>> wrote:<u></u><u></u></p>
<div>
<div>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">When I use the action Reply there are no boxes to check or uncheck in the “Scripts and Recipients”
area when I click the update ticket there are no errors. On the ticket history a correspondence is added but no entry for email sent.</span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"> </span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">I do not see any error in the log.</span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"> </span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"> </span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">Thanks</span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:black">Bryon Baker</span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:black">Network Operations Manager</span><u></u><u></u></p>
<p class="MsoNormal"><b><i><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:red">Copesan</span></i></b><b><i><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:black">
- Specialists in Pest Solutions</span></i></b><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:black">800-267-3726 • 262-783-6261 ext. 2296</span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#1f497d"><a href="mailto:cstephan@copesan.com" target="_blank">bbaker@copesan.com</a></span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:black"><a href="http://www.copesan.com/" target="_blank"><span style="color:black">www.copesan.com</span></a></span><u></u><u></u></p>
<p class="MsoNormal"><b><i><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:red">"Servicing North America with Local Care"</span></i></b><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"> </span><u></u><u></u></p>
<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> Alex Peters [mailto:<a href="mailto:alex@peters.net" target="_blank">alex@peters.net</a>]
<br>
<b>Sent:</b> Thursday, August 14, 2014 10:07 PM<br>
<b>To:</b> Bryon Baker<br>
<b>Cc:</b> RT Users (<a href="mailto:rt-users@lists.bestpractical.com" target="_blank">rt-users@lists.bestpractical.com</a>)<br>
<b>Subject:</b> Re: [rt-users] Reply</span><u></u><u></u></p>
<p class="MsoNormal"> <u></u><u></u></p>
<div>
<p class="MsoNormal">Is anything showing up in the logs when you attempt to issue a reply, or is the ability to reply completely removed from the interface? What exactly is available and what occurs
when you perform any relevant actions (e.g. when you click "Update Ticket," if you even can)?<u></u><u></u></p>
</div>
<div>
<p class="MsoNormal" style="margin-bottom:12.0pt"> <u></u><u></u></p>
<div>
<p class="MsoNormal">On 14 August 2014 23:43, Bryon Baker <<a href="mailto:bbaker@copesan.com" target="_blank">bbaker@copesan.com</a>> wrote:<u></u><u></u></p>
<div>
<div>
<p class="MsoNormal">I need some help<u></u><u></u></p>
<p class="MsoNormal">I am using RT 4.2.3. The system has lost the ability to Reply to tickets. Nobody including root from any queue can use the reply to a ticket function.<u></u><u></u></p>
<p class="MsoNormal"> <u></u><u></u></p>
<p class="MsoNormal">Can someone give me some direction as to where to look?<u></u><u></u></p>
<p class="MsoNormal"> <u></u><u></u></p>
<p class="MsoNormal">Thanks<u></u><u></u></p>
<p class="MsoNormal"> <u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:black">Bryon Baker</span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:black">Network Operations Manager</span><u></u><u></u></p>
<p class="MsoNormal"><b><i><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:red">Copesan</span></i></b><b><i><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:black">
- Specialists in Pest Solutions</span></i></b><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:black">800-267-3726 • 262-783-6261 ext. 2296</span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif""><a href="mailto:cstephan@copesan.com" target="_blank">bbaker@copesan.com</a></span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:black"><a href="http://www.copesan.com/" target="_blank"><span style="color:black">www.copesan.com</span></a></span><u></u><u></u></p>
<p class="MsoNormal"><b><i><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:red">"Servicing North America with Local Care"</span></i></b><u></u><u></u></p>
<p class="MsoNormal"> <u></u><u></u></p>
</div>
</div>
<p class="MsoNormal"><br>
--<br>
RT Training - Boston, September 9-10<br>
<a href="http://bestpractical.com/training" target="_blank">http://bestpractical.com/training</a><u></u><u></u></p>
</div>
<p class="MsoNormal"> <u></u><u></u></p>
</div>
</div>
</div>
<p class="MsoNormal"><br>
--<br>
RT Training - Boston, September 9-10<br>
<a href="http://bestpractical.com/training" target="_blank">http://bestpractical.com/training</a><u></u><u></u></p>
</div>
</div>
</div>
<br>--<br>
RT Training - Boston, September 9-10<br>
<a href="http://bestpractical.com/training" target="_blank">http://bestpractical.com/training</a><br></blockquote></div>