<p dir="ltr">All of the relevant scrips are named "On Correspond Notify ...".</p>
<div class="gmail_quote">On 16/08/2014 12:11 am, "Bryon Baker" <<a href="mailto:bbaker@copesan.com">bbaker@copesan.com</a>> wrote:<br type="attribution"><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">Ok maybe somehow I turned off the scrip, what is the default scrip for this action?<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"><u></u>Â <u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">Thanks<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:black">Bryon Baker<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:black">Network Operations Manager<u></u><u></u></span></p>
<p class="MsoNormal"><b><i><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:red">Copesan</span></i></b><b><i><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:black"> - Specialists in Pest Solutions<u></u><u></u></span></i></b></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:black">800-267-3726 • 262-783-6261 ext. 2296<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#1f497d"><a href="mailto:cstephan@copesan.com" target="_blank">bbaker@copesan.com</a><u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:black"><a href="http://www.copesan.com/" target="_blank"><span style="color:black">www.copesan.com</span></a><u></u><u></u></span></p>
<p class="MsoNormal"><b><i><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:red">"Servicing North America with Local Care"</span></i></b><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"><u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"><u></u>Â <u></u></span></p>
<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> Alex Peters [mailto:<a href="mailto:alex@peters.net" target="_blank">alex@peters.net</a>]
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<b>Sent:</b> Friday, August 15, 2014 9:09 AM<br>
<b>To:</b> Bryon Baker<br>
<b>Cc:</b> RT Users (<a href="mailto:rt-users@lists.bestpractical.com" target="_blank">rt-users@lists.bestpractical.com</a>)<br>
<b>Subject:</b> Re: [rt-users] Reply<u></u><u></u></span></p>
<p class="MsoNormal"><u></u>Â <u></u></p>
<p>So the reply itself is working, but no scrips that would generate email are firing.<u></u><u></u></p>
<p>Double-check the enabled scrips for the relevant queue, and what users/groups are set up as ticket/queue watchers.<u></u><u></u></p>
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<p class="MsoNormal">On 15/08/2014 11:55 pm, "Bryon Baker" <<a href="mailto:bbaker@copesan.com" target="_blank">bbaker@copesan.com</a>> wrote:<u></u><u></u></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">When I use the action Reply there are no boxes to check or uncheck in the “Scripts and Recipientsâ€
area when I click the update ticket there are no errors. On the ticket history a correspondence is added but no entry for email sent.</span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">Â </span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">I do not see any error in the log.</span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">Â </span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">Â </span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">Thanks</span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:black">Bryon Baker</span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:black">Network Operations Manager</span><u></u><u></u></p>
<p class="MsoNormal"><b><i><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:red">Copesan</span></i></b><b><i><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:black">
- Specialists in Pest Solutions</span></i></b><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:black">800-267-3726 • 262-783-6261 ext. 2296</span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#1f497d"><a href="mailto:cstephan@copesan.com" target="_blank">bbaker@copesan.com</a></span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:black"><a href="http://www.copesan.com/" target="_blank"><span style="color:black">www.copesan.com</span></a></span><u></u><u></u></p>
<p class="MsoNormal"><b><i><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:red">"Servicing North America with Local Care"</span></i></b><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">Â </span><u></u><u></u></p>
<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> Alex Peters [mailto:<a href="mailto:alex@peters.net" target="_blank">alex@peters.net</a>]
<br>
<b>Sent:</b> Thursday, August 14, 2014 10:07 PM<br>
<b>To:</b> Bryon Baker<br>
<b>Cc:</b> RT Users (<a href="mailto:rt-users@lists.bestpractical.com" target="_blank">rt-users@lists.bestpractical.com</a>)<br>
<b>Subject:</b> Re: [rt-users] Reply</span><u></u><u></u></p>
<p class="MsoNormal">Â <u></u><u></u></p>
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<p class="MsoNormal">Is anything showing up in the logs when you attempt to issue a reply, or is the ability to reply completely removed from the interface? Â What exactly is available and what occurs
when you perform any relevant actions (e.g. when you click "Update Ticket," if you even can)?<u></u><u></u></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt">Â <u></u><u></u></p>
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<p class="MsoNormal">On 14 August 2014 23:43, Bryon Baker <<a href="mailto:bbaker@copesan.com" target="_blank">bbaker@copesan.com</a>> wrote:<u></u><u></u></p>
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<p class="MsoNormal">I need some help<u></u><u></u></p>
<p class="MsoNormal">I am using RT 4.2.3. The system has lost the ability to Reply to tickets. Nobody including root from any queue can use the reply to a ticket function.<u></u><u></u></p>
<p class="MsoNormal">Â <u></u><u></u></p>
<p class="MsoNormal">Can someone give me some direction as to where to look?<u></u><u></u></p>
<p class="MsoNormal">Â <u></u><u></u></p>
<p class="MsoNormal">Thanks<u></u><u></u></p>
<p class="MsoNormal">Â <u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:black">Bryon Baker</span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:black">Network Operations Manager</span><u></u><u></u></p>
<p class="MsoNormal"><b><i><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:red">Copesan</span></i></b><b><i><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:black">
- Specialists in Pest Solutions</span></i></b><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:black">800-267-3726 • 262-783-6261 ext. 2296</span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif""><a href="mailto:cstephan@copesan.com" target="_blank">bbaker@copesan.com</a></span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:black"><a href="http://www.copesan.com/" target="_blank"><span style="color:black">www.copesan.com</span></a></span><u></u><u></u></p>
<p class="MsoNormal"><b><i><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:red">"Servicing North America with Local Care"</span></i></b><u></u><u></u></p>
<p class="MsoNormal">Â <u></u><u></u></p>
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<p class="MsoNormal"><br>
--<br>
RT Training - Boston, September 9-10<br>
<a href="http://bestpractical.com/training" target="_blank">http://bestpractical.com/training</a><u></u><u></u></p>
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<p class="MsoNormal">Â <u></u><u></u></p>
</div>
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<p class="MsoNormal"><br>
--<br>
RT Training - Boston, September 9-10<br>
<a href="http://bestpractical.com/training" target="_blank">http://bestpractical.com/training</a><u></u><u></u></p>
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<br>--<br>
RT Training - Boston, September 9-10<br>
<a href="http://bestpractical.com/training" target="_blank">http://bestpractical.com/training</a><br></blockquote></div>