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<div>Yes, we fixed it with lifecycle entries in the RT_SiteConfig.pm, I hadn’t realized that lifecycles had replaced status’.</div>
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<div>Thanks,</div>
<div>Rezty Felty</div>
<div>Senior Linux Administrator</div>
<div>Adknowledge</div>
<div>816-559-1196</div>
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<span style="font-weight:bold">From: </span>Alex Peters <<a href="mailto:alex@peters.net">alex@peters.net</a>><br>
<span style="font-weight:bold">Date: </span>Monday, August 25, 2014 at 5:59 PM<br>
<span style="font-weight:bold">To: </span>Rezty Felty <<a href="mailto:rfelty@adknowledge.com">rfelty@adknowledge.com</a>><br>
<span style="font-weight:bold">Cc: </span>"<a href="mailto:rt-users@lists.bestpractical.com">rt-users@lists.bestpractical.com</a>" <<a href="mailto:rt-users@lists.bestpractical.com">rt-users@lists.bestpractical.com</a>><br>
<span style="font-weight:bold">Subject: </span>Re: [rt-users] Can't resolve in-progress ticket?<br>
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<p dir="ltr">Sounds like a possible misconfiguration of the relevant lifecycle:</p>
<p dir="ltr"><a href="https://bestpractical.com/docs/rt/latest/customizing/lifecycles.html#Update-Transitions">https://bestpractical.com/docs/rt/latest/customizing/lifecycles.html#Update-Transitions</a></p>
<div class="gmail_quote">On 26/08/2014 1:40 am, "Rezty Felty" <<a href="mailto:rfelty@adknowledge.com">rfelty@adknowledge.com</a>> wrote:<br type="attribution">
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<div>More info, have opened additional tickets to test, seems that when any ticket is placed in in-progress status, it then loses all status choices except in-progress.</div>
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<div>Thanks,</div>
<div>Rezty Felty</div>
<div>Senior Linux Administrator</div>
<div>Adknowledge</div>
<div>816-559-1196</div>
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<span style="font-weight:bold">From: </span>Rezty Felty <<a href="mailto:rfelty@adknowledge.com" target="_blank">rfelty@adknowledge.com</a>><br>
<span style="font-weight:bold">Date: </span>Monday, August 25, 2014 at 10:30 AM<br>
<span style="font-weight:bold">To: </span>"<a href="mailto:rt-users@lists.bestpractical.com" target="_blank">rt-users@lists.bestpractical.com</a>" <<a href="mailto:rt-users@lists.bestpractical.com" target="_blank">rt-users@lists.bestpractical.com</a>><br>
<span style="font-weight:bold">Subject: </span>[rt-users] Can't resolve in-progress ticket?<br>
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<div>I just upgraded our RT system, from running on SLES 11 to RHEL 6.5, RT from 3.8.7 to 4.2.6, and mysql from an old version to the latest mariadb. Upgrade went smoothly, have tested everything, all seems to be well, except one thing. I have a ticket that
a user placed in in-progress status after the upgrade, and now the only status anyone can place it in, even me as an RT Admin, is in-progress. Can’t resolve, open, delete, pending, etc. They aren’t even choices in the drop-down in the jumbo ticket display.
Any idea what caused this, and how to resolve?</div>
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<div>Thanks,</div>
<div>Rezty Felty</div>
<div>Senior Linux Administrator</div>
<div>Adknowledge</div>
<div>816-559-1196</div>
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--<br>
RT Training - Boston, September 9-10<br>
<a href="http://bestpractical.com/training" target="_blank">http://bestpractical.com/training</a><br>
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