<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40"><head><meta http-equiv=Content-Type content="text/html; charset=us-ascii"><meta name=Generator content="Microsoft Word 14 (filtered medium)"><style><!--
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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal>Hi all,<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>This is the search query I have (built via the Query Builder):<o:p></o:p></p><p class=MsoNormal>Owner = 'cwheeler' AND ( Status = 'new' OR Status = 'open' ) AND Queue = 'YLN' AND 'CF.{YLN Topic}' != 'Student Import System'<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>The search results *<b>include</b>* the tickets tagged with Student Import System. If I change the ‘not equal’ to ‘equal’ it limits the search as you’d expect it to. Same thing happens with LIKE vs NOT LIKE. This is looking a lot like a bug but I’m wondering if manipulating custom fields in this way just isn’t allowed. I’m on 4.2.6.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Any ideas?<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Thanks,<o:p></o:p></p><p class=MsoNormal>chanel<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><span style='font-size:10.0pt;color:#404040'>-- <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;color:#404040'>Chanel Wheeler<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;color:#404040'>Programmer/Analyst<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;color:#404040'>Yavapai Library Network<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;color:#404040'>1120 Commerce Dr.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;color:#404040'>Prescott, AZ 86305<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;color:#404040'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;color:#404040'>Phone: (928) 442-5741<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;color:#404040'><a href="mailto:chanel.wheeler@yavapai.us"><span style='color:blue'>chanel.wheeler@yavapai.us</span></a><o:p></o:p></span></p></div></body></html>