<div dir="ltr"><div class="gmail_default" style="font-family:arial narrow,sans-serif">Just to add some things I've discovered while troubleshooting this issue. We appear to be blocking on a read call against the fast cgi socket until fcgid reaches the 40 second timeout and kills the process. We can consistently reproduce the error if we try to refresh while on the Self Service screen. Clicking around at a normal place will not repro the issue. If anyone has help, pointers or answers I would greatly appreciate it!</div>
</div><div class="gmail_extra"><br clear="all"><div><div dir="ltr"><div><font color="#000000" face="arial, helvetica, sans-serif">Thank you,</font></div><div><b><font color="#000000" face="tahoma, sans-serif"><u><br></u></font></b></div>
<div><b><font color="#000000" face="tahoma, sans-serif"><u>Dillon J. McDowell</u></font></b></div><div><font color="#6fa8dc" face="tahoma, sans-serif"><u>Information Systems</u></font></div><div><font face="tahoma, sans-serif" color="#6fa8dc">QA Tools Integration | Test Environment Verification</font></div>
<div><a href="mailto:dmcdowell@costco.com" target="_blank"><img src="https://encrypted-tbn3.gstatic.com/images?q=tbn:ANd9GcS4uAznMa3OfOQsVT2ThB51_aVOv85yhA4h0WoH3bWxBhZ9f1q9nw"></a> | <span style="font-family:'trebuchet ms',sans-serif">425-416-8922</span></div>
</div></div>
<br><br><div class="gmail_quote">On Mon, Aug 18, 2014 at 11:30 AM, Dillon McDowell <span dir="ltr"><<a href="mailto:dmcdowell@costco.com" target="_blank">dmcdowell@costco.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<div dir="ltr"><div class="gmail_default" style="font-family:'arial narrow',sans-serif">Thanks, Alex. Here's my httpd.conf file, with the commented lines removed:</div><div class="gmail_default" style="font-family:'arial narrow',sans-serif">
<br></div><div class="gmail_default" style="font-family:'arial narrow',sans-serif"><br></div><div class="gmail_default"><div class="gmail_default"><font face="arial narrow, sans-serif">ServerRoot "/rt/httpd"</font></div>
<div class="gmail_default"><font face="arial narrow, sans-serif">Listen 8080</font></div><div class="gmail_default"><font face="arial narrow, sans-serif"><br></font></div><div class="gmail_default"><font face="arial narrow, sans-serif">LoadModule fcgid_module modules/mod_fcgid.so</font></div>
<div class="gmail_default"><font face="arial narrow, sans-serif">FcgidMaxRequestLen 1073741824</font></div><div class="gmail_default"><font face="arial narrow, sans-serif"><br></font></div><div class="gmail_default">
<font face="arial narrow, sans-serif">User rt</font></div><div class="gmail_default"><font face="arial narrow, sans-serif">Group rt</font></div><div class="gmail_default"><font face="arial narrow, sans-serif">ServerAdmin <a href="mailto:isqart@costco.com" target="_blank">isqart@costco.com</a></font></div>
<div class="gmail_default"><font face="arial narrow, sans-serif">ScriptAlias / /rt/rt4/sbin/rt-server.fcgi/</font></div><div class="gmail_default"><font face="arial narrow, sans-serif">DocumentRoot "/rt/rt4/share/html"</font></div>
<div class="gmail_default"><font face="arial narrow, sans-serif">AddDefaultCharset UTF-8</font></div><div class="gmail_default"><font face="arial narrow, sans-serif"><br></font></div><div class="gmail_default">
<font face="arial narrow, sans-serif"><Location /></font></div><div class="gmail_default"><font face="arial narrow, sans-serif"> Order allow,deny</font></div><div class="gmail_default"><font face="arial narrow, sans-serif"> Allow from all</font></div>
<div class="gmail_default"><font face="arial narrow, sans-serif"> Options +ExecCGI</font></div><div class="gmail_default"><font face="arial narrow, sans-serif"> AddHandler fcgid-script fcgi</font></div>
<div class="gmail_default"><font face="arial narrow, sans-serif"></Location></font></div><div class="gmail_default"><font face="arial narrow, sans-serif"><br></font></div><div class="gmail_default">
<span style="font-family:'arial narrow',sans-serif">ErrorLog "logs/error_log"</span><br></div><div class="gmail_default"><br></div><div class="gmail_default"><font face="arial narrow, sans-serif">LogLevel debug</font></div>
<div class="gmail_default"><font face="arial narrow, sans-serif"><br></font></div><div class="gmail_default"><font face="arial narrow, sans-serif"><IfModule log_config_module></font></div><div class="gmail_default">
<br></div><div class="gmail_default"><font face="arial narrow, sans-serif"> LogFormat "%h %l %u %t \"%r\" %>s %b \"%{Referer}i\" \"%{User-Agent}i\"" combined</font></div>
<div class="gmail_default"><font face="arial narrow, sans-serif"> LogFormat "%h %l %u %t \"%r\" %>s %b" common</font></div><div class="gmail_default"><font face="arial narrow, sans-serif"><br>
</font></div><div class="gmail_default"><font face="arial narrow, sans-serif"> <IfModule logio_module></font></div><div class="gmail_default"><font face="arial narrow, sans-serif"> # You need to enable mod_logio.c to use %I and %O</font></div>
<div class="gmail_default"><font face="arial narrow, sans-serif"> LogFormat "%h %l %u %t \"%r\" %>s %b \"%{Referer}i\" \"%{User-Agent}i\" %I %O" combinedio</font></div>
<div class="gmail_default"><font face="arial narrow, sans-serif"> </IfModule></font></div><div class="gmail_default"><font face="arial narrow, sans-serif"><br></font></div><div class="gmail_default">
<br></div><div class="gmail_default"><font face="arial narrow, sans-serif"> CustomLog "logs/access_log" common</font></div><div class="gmail_default"><font face="arial narrow, sans-serif"><br></font></div><div class="gmail_default">
<br></div><div class="gmail_default"><font face="arial narrow, sans-serif"></IfModule></font></div><div class="gmail_default"><font face="arial narrow, sans-serif"><br></font></div><div class="gmail_default"><font face="arial narrow, sans-serif">DefaultType text/plain</font></div>
<div class="gmail_default"><font face="arial narrow, sans-serif"><br></font></div><div class="gmail_default"><font face="arial narrow, sans-serif"><IfModule mime_module></font></div><div class="gmail_default"><br></div>
<div class="gmail_default"><font face="arial narrow, sans-serif"> TypesConfig conf/mime.types</font></div><div class="gmail_default"><font face="arial narrow, sans-serif"><br></font></div><div class="gmail_default"><span style="font-family:'arial narrow',sans-serif"> AddType application/x-compress .Z</span><br>
</div><div class="gmail_default"><font face="arial narrow, sans-serif"> AddType application/x-gzip .gz .tgz</font></div><div class="gmail_default"><br></div><div class="gmail_default"><span style="font-family:'arial narrow',sans-serif"></IfModule></span><br>
</div><div class="gmail_default"><font face="arial narrow, sans-serif"><br></font></div><div class="gmail_default">LoadModule ssl_module modules/mod_ssl.so<br></div><div><div><br></div><div><IfModule ssl_module></div>
<div>SSLRandomSeed startup builtin</div><div>SSLRandomSeed connect builtin</div><div></IfModule></div><div><br></div><div>Listen 8443</div><div><VirtualHost *:8443></div><div>ErrorLog logs/ssl_error_log</div>
<div>
TransferLog logs/ssl_access_log</div><div>LogLevel warn</div><div>SSLEngine on</div><div>SSLProtocol all -SSLv2</div><div>SSLCipherSuite ALL:!ADH:!EXPORT:!SSLv2:RC4+RSA:+HIGH:+MEDIUM:+LOW</div><div>SSLCertificateFile /rt/httpd/conf/lapqrt01094p01.cer</div>
<div>SSLCertificateKeyFile /rt/httpd/conf/lapqrt01094p01.key</div><div><Files ~ "\.(cgi|shtml|phtml|php3?)$"></div><div> SSLOptions +StdEnvVars</div><div></Files></div><div><Directory "/var/www/cgi-bin"></div>
<div> SSLOptions +StdEnvVars</div><div></Directory></div><div>SetEnvIf User-Agent ".*MSIE.*" \</div><div> nokeepalive ssl-unclean-shutdown \</div><div> downgrade-1.0 force-response-1.0</div>
<div></VirtualHost></div></div><div><br></div></div><div class="gmail_default" style="font-family:'arial narrow',sans-serif"><br></div></div><div class="gmail_extra"><div class=""><br clear="all"><div><div dir="ltr">
<div>
<font color="#000000" face="arial, helvetica, sans-serif">Thank you,</font></div><div><b><font color="#000000" face="tahoma, sans-serif"><u><br></u></font></b></div><div><b><font color="#000000" face="tahoma, sans-serif"><u>Dillon J. McDowell</u></font></b></div>
<div><font color="#6fa8dc" face="tahoma, sans-serif"><u>Information Systems</u></font></div><div><font face="tahoma, sans-serif" color="#6fa8dc">QA Tools Integration | Test Environment Verification</font></div><div><a href="mailto:dmcdowell@costco.com" target="_blank"><img src="https://encrypted-tbn3.gstatic.com/images?q=tbn:ANd9GcS4uAznMa3OfOQsVT2ThB51_aVOv85yhA4h0WoH3bWxBhZ9f1q9nw"></a> | <span style="font-family:'trebuchet ms',sans-serif"><a href="tel:425-416-8922" value="+14254168922" target="_blank">425-416-8922</a></span></div>
</div></div>
<br><br></div><div><div class="h5"><div class="gmail_quote">On Mon, Aug 18, 2014 at 11:19 AM, Alex Vandiver <span dir="ltr"><<a href="mailto:alexmv@bestpractical.com" target="_blank">alexmv@bestpractical.com</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<div>On 08/18/2014 01:47 PM, Dillon McDowell wrote:<br>
> [critical]: Can't use an undefined value as an ARRAY reference at<br>
> */RT/PlackRunner.pm line 136.<br>
<br>
</div>This means that rt-server isn't being passed the right arguments to<br>
start up; it has nothing to do with the browser. Please show your<br>
Apache configuration.<br>
<span><font color="#888888"><br>
- Alex<br>
<br>
</font></span></blockquote></div><br></div></div></div>
</blockquote></div><br></div>