<div dir="ltr"><div>Can you clarify what you mean by forwarder?</div><div>We use Gmail to provide business email for a custom domain.</div><div>All I want to do is forward <a href="mailto:support@domain.com">support@domain.com</a> into our RT system. You're right I don't actually need a mailing list.</div><div><br></div><div>Perhaps I need to connect with google to figure out if what we want to do is possible.</div><div><br></div><div><br><div class="gmail_extra"><br><div class="gmail_quote">On Mon, Sep 29, 2014 at 6:01 PM, Alex Peters <span dir="ltr"><<a href="mailto:alex@peters.net" target="_blank">alex@peters.net</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left-width:1px;border-left-color:rgb(204,204,204);border-left-style:solid;padding-left:1ex"><div dir="ltr">I'd suggest that using a "mailing list" and then trying to mold RT around it is adding too much complexity to the situation.<div><br></div><div>Consider just using a forwarder, and letting RT handle everything else.</div><div><br></div><div>What things are you wanting to get out of using a mailing list? It's very likely that RT offers all of that functionality already.</div></div><div class="gmail_extra"><br><div class="gmail_quote"><div><div class="h5">On 30 September 2014 10:53, Burton Lee <span dir="ltr"><<a href="mailto:burton.lee@mileweb.com" target="_blank">burton.lee@</a>></span> wrote:<br></div></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left-width:1px;border-left-color:rgb(204,204,204);border-left-style:solid;padding-left:1ex"><div><div class="h5"><div dir="ltr">Thanks guys for the responses. Yes, Google does seem to insert its own Reply-To in place of the original one.<div><br><div><div>Below are sample headers obtained when viewing full headers in the newly created ticket.<br></div><div>Is there an easy way to tweak RT to use the From line as the requestor?<br></div><div><br></div><div>(I don't know if there is a way to tell google not to modify the header.)</div><div><br></div><div><div><a href="mailto:support%2BbncBDUKX4EBEIIJFJFHUECRUBAS5KYEG@domain.com" target="_blank">support+bncBDUKX4EBEIIJFJFHUECRUBAS5KYEG@domain.com</a> Mon Sep 29 14: <span style="white-space:pre-wrap"> </span>41:40 2014</div><div>List-Archive: <span style="white-space:pre-wrap"> </span><<a href="http://groups.google.com/a/domain.com/group/support/" target="_blank">http://groups.google.com/a/domain.com/group/support/</a>></div><div>MIME-Version: <span style="white-space:pre-wrap"> </span>1.0</div><div>List-Post: <span style="white-space:pre-wrap"> </span><<a href="http://groups.google.com/a/domain.com/group/support/post" target="_blank">http://groups.google.com/a/domain.com/group/support/post</a>>, <mailto:<a href="mailto:support@domain.com" target="_blank">support@domain.com</a>></div><div>List-Help: <span style="white-space:pre-wrap"> </span><<a href="http://support.google.com/a/domain.com/bin/topic.py?topic=25838" target="_blank">http://support.google.com/a/domain.com/bin/topic.py?topic=25838</a>>, <mailto:<a href="mailto:support%2Bhelp@domain.com" target="_blank">support+help@domain.com</a>></div><div>Received-SPF: <span style="white-space:pre-wrap"> </span>pass (<a href="http://google.com" target="_blank">google.com</a>: domain of <a href="mailto:first.lastname@domain.com" target="_blank">first.lastname@domain.com</a> designates 209.85.215.48 as permitted sender) client-ip=209.85.215.48;</div><div>Content-Type: <span style="white-space:pre-wrap"> </span>multipart/alternative; boundary="001a11c31d0ea6884e05043b216c"</div><div>Reply-To: <span style="white-space:pre-wrap"> </span><a href="mailto:support@domain.com" target="_blank">support@domain.com</a></div><div>Message-ID: <span style="white-space:pre-wrap"> </span><CAKb=<a href="mailto:mcuokHqWdnp97Mw%2BdM75NgfZMkk2AgF03wt7wtUWoj4miw@mail.gmail.com" target="_blank">mcuokHqWdnp97Mw+dM75NgfZMkk2AgF03wt7wtUWoj4miw@mail.gmail.com</a>></div><div>X-Received: <span style="white-space:pre-wrap"> </span>by 10.180.24.225 with SMTP id x1mr133265wif.2.1412026898842; Mon, 29 Sep 2014 14:41:38 -0700 (PDT)</div><div>X-Received: <span style="white-space:pre-wrap"> </span>by 10.152.10.203 with SMTP id k11mr42997703lab.30.1412026898347; Mon, 29 Sep 2014 14:41:38 -0700 (PDT)</div><div>X-Received: <span style="white-space:pre-wrap"> </span>by 10.112.184.161 with SMTP id ev1mr38852284lbc.82.1412026897690; Mon, 29 Sep 2014 14:41:37 -0700 (PDT)</div><div>X-Original-Authentication-Results: <span style="white-space:pre-wrap"> </span><a href="http://mx.google.com" target="_blank">mx.google.com</a>; spf=pass (<a href="http://google.com" target="_blank">google.com</a>: domain of <a href="mailto:first.lastname@domain.com" target="_blank">first.lastname@domain.com</a> designates 209.85.215.48 as permitted sender) smtp.mail=<a href="mailto:first.lastname@domain.com" target="_blank">first.lastname@domain.com</a></div><div>Received: <span style="white-space:pre-wrap"> </span>from <a href="http://mail-wi0-f198.google.com" target="_blank">mail-wi0-f198.google.com</a> (<a href="http://mail-wi0-f198.google.com" target="_blank">mail-wi0-f198.google.com</a> [209.85.212.198]) by <a href="http://ticket.domain.com" target="_blank">ticket.domain.com</a> (Postfix) with ESMTP id 1654C4806DB for <<a href="mailto:alias@ticket.domain.com" target="_blank">alias@ticket.domain.com</a>>; Mon, 29 Sep 2014 14:41:39 -0700 (PDT)</div><div>Received: <span style="white-space:pre-wrap"> </span>by <a href="http://mail-wi0-f198.google.com" target="_blank">mail-wi0-f198.google.com</a> with SMTP id n3sf2842095wiv.1 for <<a href="mailto:cdn@ticket.domain.com" target="_blank">cdn@ticket.domain.com</a>>; Mon, 29 Sep 2014 14:41:39 -0700 (PDT)</div><div>Received: <span style="white-space:pre-wrap"> </span>by 10.152.207.107 with SMTP id lv11ls413469lac.14.gmail; Mon, 29 Sep 2014 14:41:38 -0700 (PDT)</div><div>Received: <span style="white-space:pre-wrap"> </span>from <a href="http://mail-la0-f48.google.com" target="_blank">mail-la0-f48.google.com</a> (<a href="http://mail-la0-f48.google.com" target="_blank">mail-la0-f48.google.com</a> [209.85.215.48]) by <a href="http://mx.google.com" target="_blank">mx.google.com</a> with ESMTPS id nx7si19925631lbb.63.2014.09.29.14.41.38 for <<a href="mailto:support@domain.com" target="_blank">support@domain.com</a>> (version=TLSv1 cipher=ECDHE-RSA-RC4-SHA bits=128/128); Mon, 29 Sep 2014 14:41:38 -0700 (PDT)</div><div>Received: <span style="white-space:pre-wrap"> </span>by <a href="http://mail-la0-f48.google.com" target="_blank">mail-la0-f48.google.com</a> with SMTP id q1so7378552lam.35 for <<a href="mailto:support@domain.com" target="_blank">support@domain.com</a>>; Mon, 29 Sep 2014 14:41:37 -0700 (PDT)</div><div>Received: <span style="white-space:pre-wrap"> </span>by 10.112.92.138 with HTTP; Mon, 29 Sep 2014 14:41:37 -0700 (PDT)</div><div>Delivered-To: <span style="white-space:pre-wrap"> </span><a href="mailto:alias@ticket.domain.com" target="_blank">alias@ticket.domain.com</a></div><div>Subject: <span style="white-space:pre-wrap"> </span>a last test</div><div>Return-Path: <span style="white-space:pre-wrap"> </span><<a href="mailto:support%2BbncBDUKX4EBEIIJFJFHUECRUBAS5KYEG@domain.com" target="_blank">support+bncBDUKX4EBEIIJFJFHUECRUBAS5KYEG@domain.com</a>></div><div>X-Original-To: <span style="white-space:pre-wrap"> </span><a href="mailto:cdn@ticket.domain.com" target="_blank">cdn@ticket.domain.com</a></div><div>X-Google-Dkim-Signature: <span style="white-space:pre-wrap"> </span>v=1; a=rsa-sha256; c=relaxed/relaxed; d=<a href="http://1e100.net" target="_blank">1e100.net</a>; s=20130820; h=x-gm-message-state:mime-version:date:message-id:subject:from:to :x-original-sender:x-original-authentication-results:reply-to :precedence:mailing-list:list-id:list-post:list-help:list-archive :list-unsubscribe:content-type; bh=0HIN6Q48AADTl2neeMSMjzpdmjGJVkFnptRv0K0AJXY=; b=IwnoDAEovMdw+DfvKXDg6OoUXfoOgjeAByIcNHqo4nTKGFBiOiKg8fuV4211i43Mh+ 7Qq6zg2JZPSxzLdmGZzuCfCfH3WzHc2/v/PF85jLx7Wa0hYXih7u3WQBpDUobQHOcYqW s0F+vPGmB76aJT4vFTEJWddX9BTgWdav8NH9ETVsNTfNYfXqyY3mgfAji/TRv6I7s/E0 4OVeWkEQhuaIEXtcdWZ5KK654OB/4OKLQZn+RUNO03DBOvWiplzFPP/9hLbwd3CqMt86 zSnprdpz8QMVpljZZJ6jN0sHPmQMNNryEmDIVP72X2SsOc5FDhRCHNFBUWNeyYfITBwz Dnog==</div><div>Date: <span style="white-space:pre-wrap"> </span>Mon, 29 Sep 2014 14:41:37 -0700</div><div>Mailing-List: <span style="white-space:pre-wrap"> </span>list <a href="mailto:support@domain.com" target="_blank">support@domain.com</a>; contact <a href="mailto:support%2Bowners@domain.com" target="_blank">support+owners@domain.com</a></div><div>X-Google-Group-ID: <span style="white-space:pre-wrap"> </span>712039732685</div><div>Precedence: <span style="white-space:pre-wrap"> </span>list</div><div>X-Beenthere: <span style="white-space:pre-wrap"> </span><a href="mailto:support@domain.com" target="_blank">support@domain.com</a></div><div>X-Original-Sender: <span style="white-space:pre-wrap"> </span><a href="mailto:first.lastname@domain.com" target="_blank">first.lastname@domain.com</a></div><div>List-ID: <span style="white-space:pre-wrap"> </span><<a href="http://support.domain.com" target="_blank">support.domain.com</a>></div><div>To: <span style="white-space:pre-wrap"> </span>"support" <<a href="mailto:support@domain.com" target="_blank">support@domain.com</a>></div><div>List-Unsubscribe: <span style="white-space:pre-wrap"> </span><mailto:<a href="mailto:googlegroups-manage%2B712039732685%2Bunsubscribe@googlegroups.com" target="_blank">googlegroups-manage+712039732685+unsubscribe@googlegroups.com</a>>, <<a href="http://groups.google.com/a/domain.com/group/support/subscribe" target="_blank">http://groups.google.com/a/domain.com/group/support/subscribe</a>></div><div>X-GM-Message-State: <span style="white-space:pre-wrap"> </span>ALoCoQkqIVSscdNxft+G+JzpqcYWYJpItxbRiqRiKcy7SofeAZF8DgipXwml8VUqDjHwUPlGJQ6y</div><div>From: <span style="white-space:pre-wrap"> </span>"First Lastname" <<a href="mailto:first.lastname@domain.com" target="_blank">first.lastname@domain.com</a>></div><div>X-RT-Interface: <span style="white-space:pre-wrap"> </span>Email</div><div>Content-Length: <span style="white-space:pre-wrap"> </span>0</div><div>content-type: <span style="white-space:pre-wrap"> </span>text/plain; charset="utf-8"</div><div>X-RT-Original-Encoding: <span style="white-space:pre-wrap"> </span>utf-8</div><div>Content-Length: <span style="white-space:pre-wrap"> </span>132</div></div><span><div><br><div class="gmail_extra"><br><div class="gmail_quote">On Mon, Sep 29, 2014 at 5:21 PM, Duncan McEwan <span dir="ltr"><></span> wrote:<br><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left-width:1px;border-left-color:rgb(204,204,204);border-left-style:solid;padding-left:1ex"><span>> We use Google mail for a domain. Let's call it <a href="http://domain.com" target="_blank">domain.com</a>.<br>
><br>
> We created a mailing list, <a href="mailto:support@domain.com" target="_blank">support@domain.com</a>, which forwards to our RT<br>
> system at <a href="mailto:alias@ticket.domain.com" target="_blank">alias@ticket.domain.com</a>.<br>
</span>> ...<br>
<span>> HOWEVER, if I send to <a href="mailto:support@domain.com" target="_blank">support@domain.com</a>, the message is forwarded into the<br>
> RT system and generates a new ticket. But:<br>
> a) the requestor is misidentified as <a href="mailto:support@domain.com" target="_blank">support@domain.com</a> instead of the<br>
> address I sent from.<br>
<br>
</span>I'm not sure what "We created a mailing list" means in this context, but if<br>
the mailing list you created inserts a reply-to header in the email then I<br>
think RT may use that in preference to a From: line.<br>
<span><font color="#888888"><br>
Duncan<br>
</font></span><div><div><br>
<br>
--</div></div></blockquote></div></div></div></span></div></div></div>
<br></div></div><span class="">--<br>
RT Training November 4 & 5 Los Angeles<br>
<a href="http://bestpractical.com/training" target="_blank">http://bestpractical.com/training</a><br>
<br></span></blockquote></div><br></div>
</blockquote></div><br></div></div></div>