<p dir="ltr">Sorry—I seem to have misread what you wrote. I understand now that the From address of the mail isn't actually changing.</p>
<p dir="ltr">Your setup must be adding or modifying further headers in the mail. Can you provide a copy of those headers?</p>
<div class="gmail_quote">On 30/09/2014 10:12 am, "Alex Peters" <<a href="mailto:alex@peters.net">alex@peters.net</a>> wrote:<br type="attribution"><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><p dir="ltr">It sounds like setting up <a href="mailto:support@domain.com" target="_blank">support@domain.com</a> as a "mailing list" is the issue, and would explain why the From address of the mail is getting changed.</p>
<p dir="ltr">If you set up <a href="mailto:support@domain.com" target="_blank">support@domain.com</a> as a simple forward, I believe everything should work as expected.</p>
<div class="gmail_quote">On 30/09/2014 9:11 am, "Burton Lee" <<a href="mailto:burton.lee@mileweb.com" target="_blank">burton.lee@mileweb.com</a>> wrote:<br type="attribution"><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div dir="ltr"><span style="font-family:arial,sans-serif;font-size:12.7272720336914px">Hello,</span><div style="font-family:arial,sans-serif;font-size:12.7272720336914px">I'm running RT 4.2.5 and have a problem with the requestor of a ticket being misidentified when it goes through a mailing list.</div><div style="font-family:arial,sans-serif;font-size:12.7272720336914px"><br></div><div style="font-family:arial,sans-serif;font-size:12.7272720336914px">We use Google mail for a domain. Let's call it <a href="http://domain.com/" target="_blank">domain.com</a>.</div><div style="font-family:arial,sans-serif;font-size:12.7272720336914px"><br></div><div style="font-family:arial,sans-serif;font-size:12.7272720336914px">We created a mailing list, <a href="mailto:support@domain.com" target="_blank">support@domain.com</a>, which forwards to our RT system at <a href="mailto:alias@ticket.domain.com" target="_blank">alias@ticket.domain.com</a>. </div><div style="font-family:arial,sans-serif;font-size:12.7272720336914px"><br></div><div style="font-family:arial,sans-serif;font-size:12.7272720336914px">If I send an email directly to <a href="mailto:alias@ticket.domain.com" target="_blank">alias@ticket.domain.com</a>, then the Scrip to create an auto reply to the requestor works as expected. I get the auto reply, and I appear as the requestor of the ticket.</div><div style="font-family:arial,sans-serif;font-size:12.7272720336914px"><br></div><div style="font-family:arial,sans-serif;font-size:12.7272720336914px">HOWEVER, if I send to <a href="mailto:support@domain.com" target="_blank">support@domain.com</a>, the message is forwarded into the RT system and generates a new ticket. But:</div><div style="font-family:arial,sans-serif;font-size:12.7272720336914px">a) the requestor is misidentified as <a href="mailto:support@domain.com" target="_blank">support@domain.com</a> instead of the address I sent from.</div><div style="font-family:arial,sans-serif;font-size:12.7272720336914px">b) also /var/log/messages has an error when trying to run the scrip:</div><div style="font-family:arial,sans-serif;font-size:12.7272720336914px">"No recipients found. Not sending."</div><div style="font-family:arial,sans-serif;font-size:12.7272720336914px"><br></div><div style="font-family:arial,sans-serif;font-size:12.7272720336914px">How exactly does RT identify the requestor?</div><div style="font-family:arial,sans-serif;font-size:12.7272720336914px"><br></div><div style="font-family:arial,sans-serif;font-size:12.7272720336914px">If I look at the message headers inside the ticket created through <a href="mailto:support@domain.com" target="_blank">support@domain.com</a>, there are actually two Mail headers which have the real original sender: From: and X-Original-Sender.</div><div style="font-family:arial,sans-serif;font-size:12.7272720336914px">I believe the latter was inserted by Google.</div><div style="font-family:arial,sans-serif;font-size:12.7272720336914px"><br></div><div style="font-family:arial,sans-serif;font-size:12.7272720336914px">How can I get Request Tracker to use the original sender as the requestor instead of the mailing list and to get the notification to go to that original sender?</div><div style="font-family:arial,sans-serif;font-size:12.7272720336914px"><br></div><div style="font-family:arial,sans-serif;font-size:12.7272720336914px">Thanks for any insights!</div></div>
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