<html><head><style type='text/css'>p { margin: 0; }</style></head><body><div style='font-family: arial,helvetica,sans-serif; font-size: 12pt; color: #000000'>Hello,<br><br>I use the extension PriorityAsString on a new RT 4.2.6 (still under testing).<br><br>The settings in RT_SiteConfig :<br><br><span style="white-space:pre"> </span>Set(%PriorityAsString, (Standard => 50, Moyenne => 80, Haute => 100));<br><span style="white-space:pre"> </span>Set(@PriorityAsStringOrder, qw(Standard Moyenne Haute));<br><br>Test 1/ When I create a new ticket, the ticket display page shows :<br> Priorité:
<span class="ticket-info-priority-standard">Standard</span>/<span class="ticket-info-final-priority-standard">Standard</span><br><br>This is OK. Fine.<br><br>Test 2/ When I create a new ticket by sending a mail to a queue, the ticket display page shows :<br> Priorité:
<span class="ticket-info-priority-unknown">unknown</span>/<span class="ticket-info-final-priority-unknown">unknown</span><br><br>Then, when I click to modify the ticket, both fields are already set to Standard; and when I save, I get confirmation both fields have been changed from unknown to 50.<br><br>Why these fields show 'unknown' when ticket is created by mail ?<br>By the way, it's the same for InitialPriority, but it is not displayed in the ticket.<br><br>Thanks a lot for your help,<br>Regards,<br>Elisabeth<br></div></body></html>