<html><head><style type='text/css'>p { margin: 0; }</style></head><body><div style='font-family: arial,helvetica,sans-serif; font-size: 12pt; color: #000000'>Hello Alex,<br><br>No, I didn't set a default initial priority neither a final priority for the queue.<br><br><hr id="zwchr"><blockquote style="border-left:2px solid rgb(16, 16, 255);margin-left:5px;padding-left:5px;color:#000;font-weight:normal;font-style:normal;text-decoration:none;font-family:Helvetica,Arial,sans-serif;font-size:12pt;"><b>De: </b>"Alex Peters" <alex@peters.net><br><b>À: </b>elifree@free.fr<br><b>Cc: </b>rt-users@lists.bestpractical.com<br><b>Envoyé: </b>Vendredi 3 Octobre 2014 02:20:33<br><b>Objet: </b>Re: [rt-users] PriorityAsString : Priority and FinalPriority show "unknown"<br><br><p dir="ltr">In the queue's settings, have you set a default initial priority of 50?</p>
<div class="gmail_quote">On 03/10/2014 2:50 am, <<a href="mailto:elifree@free.fr" target="_blank">elifree@free.fr</a>> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div><div style="font-family:arial,helvetica,sans-serif;font-size:12pt;color:#000000">Hello,<br><br>I use the extension PriorityAsString on a new RT 4.2.6 (still under testing).<br><br>The settings in RT_SiteConfig :<br><br><span style="white-space:pre-wrap"> </span>Set(%PriorityAsString, (Standard => 50, Moyenne => 80, Haute => 100));<br><span style="white-space:pre-wrap"> </span>Set(@PriorityAsStringOrder, qw(Standard Moyenne Haute));<br><br>Test 1/ When I create a new ticket, the ticket display page shows :<br> Priorité:
<span>Standard</span>/<span>Standard</span><br><br>This is OK. Fine.<br><br>Test 2/ When I create a new ticket by sending a mail to a queue, the ticket display page shows :<br> Priorité:
<span>unknown</span>/<span>unknown</span><br><br>Then, when I click to modify the ticket, both fields are already set to Standard; and when I save, I get confirmation both fields have been changed from unknown to 50.<br><br>Why these fields show 'unknown' when ticket is created by mail ?<br>By the way, it's the same for InitialPriority, but it is not displayed in the ticket.<br><br>Thanks a lot for your help,<br>Regards,<br>Elisabeth<br></div></div><br>--<br>
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