<html><head><style type='text/css'>p { margin: 0; }</style></head><body><div style='font-family: georgia,serif; font-size: 12pt; color: #000000'>Hello Everyone<br><div style="color:#000;font-weight:normal;font-style:normal;text-decoration:none;font-family:Helvetica,Arial,sans-serif;font-size:12pt;"><style>p { margin: 0; }HeHello everyone </style><div style="font-family: georgia,serif; font-size: 12pt; color: #000000"><br>I am trying to configure Rt4.2 a low zimbra ldap server is connected. But I could not do it. it connects fine, but when trying to bring the user 's authentication parameters . do not make it so the authentication fails. <br><br><br>I have proven several filters and searched on google but nothing :) . I have reviewed the application with Apache Directory Studio and user attributes are correct. and ldapsearch with the parameters described in the configuration file . and brings the user attributes perfectly . I also checked the connection between the client and server zimbra with Wireshark and I respond well . attached audit log . <br><br><br>attached my RT_Siteconfig . <br><br>****RT_Siteconfig****<br><br>Set( $rtname, '');<br>Set( $Organization, 'Version3.co');<br>Set( $Timezone, 'US/Pacific');<br># Set( $WebDomain, 'rt4.v3prueba.co');<br>Set( $WebDomain, 'xx.xxx.xxx.xxx');<br>Set( $WebPort, 443);<br>Set( $WebPath, '');<br>Set( $DatabasePassword, '******************');<br><br><br># You must install Plugins on your own, this is only an example<br># of the correct syntax to use when activating them:<br># Plugin( "RT::Extension::SLA" );<br># Plugin( "RT::Authen::ExternalAuth" );<br> Plugin('RT::Authen::ExternalAuth');<br> Set( @Plugins, qw(RT::Authen::ExternalAuth));<br><br> Set($ExternalAuthPriority, ['My_LDAP']);<br> Set($ExternalInfoPriority, ['My_LDAP']);<br> Set($AutoCreateNonExternalUsers, 1);<br> Set($UserAutocreateDefaultsOnLogin, { Privileged => 1});<br> Set($LogDir, '/opt/rt4/var/log');<br> Set($LogToFileNamed, "rt.log");<br><br> Set($ExternalSettings, {<br><br> 'My_LDAP' => {<br> 'type' => 'ldap',<br> 'server' => 'xxxxxxxxxxxxxxxxxx.com',<br> 'user' => 'uid=*******,cn=admins,cn=zimbra',<br> 'pass' => '***********************',<br> 'base' => 'ou=people,dc=version3,dc=co',<br> 'filter' => '(objectClass=*)',<br> 'group' => 'dn',<br> 'group_scope' => 'base',<br> 'group_attr_value' => 'dn',<br> 'tls' => 0,<br> 'net_ldap_args' => [ version => 3 ],<br><br> 'attr_match_list' => [<br> 'Name',<br> 'EmailAddress',<br> 'ExternalContactInfoId',<br> 'RealName',<br># 'Password',<br># 'displayName',<br># 'mail',<br> ],<br><br> 'attr_map' => {<br> 'Name' => 'uid',<br> 'EmailAddress' => 'mail',<br> 'RealName' => 'cn',<br> 'ExternalContactInfoId' => 'dn',<br> 'ExternalAuthId' => 'uid',<br># 'Password' => 'userPassword'<br># 'WorkPhone' => 'telephoneNumber',<br># 'Address1' => 'streetAddress',<br># 'City' => 'l',<br># 'State' => 'st',<br># 'Zip' => 'postalCode',<br># 'Country' => 'co',<br> },<br> },<br> } );<br><br><br>*****Log. Ldapsearch****<br><br># extended LDIF<br>#<br># LDAPv3<br># base <ou=people,dc=version3,dc=co> with scope subtree<br># filter: (objectClass=*)<br># requesting: ALL<br># search result<br>search: 2<br>result: 0 Success<br><br># numResponses: 11<br># numEntries: 10<br><br>******Log. Wireshark Respond from server Zimbra *****<br><br>04...`/.....uid=********,cn=admins,cn=zimbra.<br>*****************....a.<br>......0m...ch..ou=people,dc=version3,dc=co<br>..<br>............*..objectClass....uid..helpdesk@version3.co0...cn..dn..mail..uid..uid0....e.<br>......<br><br><span id="result_box" class="long_text" lang="en"><span class="hps">I</span> <span class="hps">authenticate</span> <span class="hps">correctly with</span> <span class="hps">helpdesk@version3.co</span> <span class="hps">mail account</span> <span class="hps">via Web</span> <span class="hps">interface</span> <span class="hps">zimbra</span><span>.</span> <span class="hps">so</span> <span class="hps">the password </span><span class="hps">is correct</span> <span class="hps">email</span><span class="">.</span></span><br><br><br>Help.<br><br><br>Saludos... <br><br>Cordialmente. <br><br><br> <br><br>Logo Julio Cesar Arèvalo Blanco <br>Ingeniero de Infraestructura / Ingenieria <br>6221190 / 3124654611 · jarevalo@version3.co <br><br><br>Versión3.0 S.A.S <br>Direccion: Carrera 12 Nº 93-31 <br>Telefono: 6221190 <br>ecoNo me imprimas si no es necesario. Protejamos el medio ambiente <br><br></div></div><br></div></body></html>