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<p class=MsoNormal>I have a user who recently lost her ability to open tickets
or work tickets in RT. To the best of my knowledge nothing changed. We tried
giving her access by selecting the check box next to create tickets, but
without success. Where could the ability to open or close tickets reside? Others
in her group can open and work tickets, but suddenly she cannot. She does not
have admin rights, so it is doubtful it is something she did?<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><b><span style='font-size:12.0pt'>Jeff Fioravanti<o:p></o:p></span></b></p>
<p class=MsoNormal><span style='font-size:10.0pt'>Desktop Support Analyst<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt'>jfioravanti@primax.us<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt'>P 781-756-8247 (direct) | Fax
781-246-5609<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Myriad Pro","sans-serif"'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Myriad Pro","sans-serif"'> <img
width=64 height=21 id="Picture_x0020_1" src="cid:image001.gif@01CFE167.6C375380"
alt="Primax logo autosignature"> </span><span style='font-size:10.0pt'>516
Edgewater Dr., Wakefield, MA 01880 ▪ www.primax.us</span><span
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<p class=MsoNormal><b><span style='font-size:9.0pt;color:#333333'>Confidentiality
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