<div dir="ltr">I know how to define actions in RT_SiteConfig.pm like this:<div><br><blockquote style="margin:0 0 0 40px;border:none;padding:0px"><div><div><font face="courier new, monospace" style="background-color:rgb(238,238,238)">actions => [</font></div></div><div><div><font face="courier new, monospace" style="background-color:rgb(238,238,238)"> '* -> closed' => {</font></div></div><div><div><font face="courier new, monospace" style="background-color:rgb(238,238,238)"> label => 'Close',</font></div></div><div><div><font face="courier new, monospace" style="background-color:rgb(238,238,238)"> update => 'Respond',</font></div></div><div><font face="courier new, monospace"><span style="background-color:rgb(238,238,238)"> },</span></font></div></blockquote><div><div><br></div><div>But I need something fancier now. I want to send my ticket to another queue from the Actions menu. I want this action to be available only from some statuses in the lifecycle. How can I do this? (I have already configured a mapping under <font face="courier new, monospace" style="background-color:rgb(238,238,238)">__maps__</font>.)</div><div><br></div><div><div dir="ltr">Rinke<br><div></div></div></div>
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