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<p class="MsoNormal">Hi,<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">I’m working with a new customer who uses RT 3.8.8 and I am trying to integrate with dynamics CRM as part of a sales process. I have a solution now where I can create a ticket using the REST API. This returns me an ID which I wish to add
some links to. No matter what ticket is I supply to the link post, the ticket is linked to ticket id 1.
<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">For example, this is the HTTP request I am sending to set the parent ticket:<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:8.5pt;font-family:"Lucida Console"">POST
<a href="http://xxx:80/REST/1.0/ticket/105440/links?ce_b4=cnQtdXNlcnNAYmVzdHByYWN0aWNhbC5jb20%3d&cas_b4=YXN3aWZ0QHBlYXJ0cmVlc29mdHdhcmUuY28udWs%3d&utm_medium=Email&utm_source=Outlook">
http://xxx/REST/1.0/ticket/105440/links</a> HTTP/1.1<o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:8.5pt;font-family:"Lucida Console"">Content-Type: application/x-www-form-urlencoded<o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:8.5pt;font-family:"Lucida Console"">Host: rt.vaioni.net<o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:8.5pt;font-family:"Lucida Console"">Content-Length: 66<o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:8.5pt;font-family:"Lucida Console"">Expect: 100-continue<o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:8.5pt;font-family:"Lucida Console""><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:8.5pt;font-family:"Lucida Console"">user=xxx&pass=xxx&content=MemberOf%3a+105349%0d%0a<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:8.5pt;font-family:"Lucida Console""><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:8.5pt;font-family:"Lucida Console""><o:p> </o:p></span></p>
<p class="MsoNormal">And the response back from RT is:<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:8.5pt;font-family:"Microsoft Sans Serif","sans-serif"">35<o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:8.5pt;font-family:"Microsoft Sans Serif","sans-serif"">RT/3.8.8 200 Ok<o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:8.5pt;font-family:"Microsoft Sans Serif","sans-serif""><o:p> </o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:8.5pt;font-family:"Microsoft Sans Serif","sans-serif""># Links for ticket 105440 updated.<o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:8.5pt;font-family:"Microsoft Sans Serif","sans-serif""><o:p> </o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:8.5pt;font-family:"Microsoft Sans Serif","sans-serif""><o:p> </o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:8.5pt;font-family:"Microsoft Sans Serif","sans-serif"">0<o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:8.5pt;font-family:"Microsoft Sans Serif","sans-serif""><o:p> </o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Unfortunately as you can see in the image below, this ticket is not linked to ticket 1.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-GB"><img border="0" width="705" height="465" id="Picture_x0020_1" src="cid:image001.png@01CFE2E4.F49EC360"></span><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Has anyone come across this issue before? And I greatly appreciate any help you can offer.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Regards,<o:p></o:p></p>
<p class="MsoNormal">Ant<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><b>Anthony Swift<o:p></o:p></b></p>
<p class="MsoNormal"><b>Director<o:p></o:p></b></p>
<p class="MsoNormal"><span style="font-size:10.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:10.0pt">Peartree Software Ltd<o:p></o:p></span></b></p>
<p class="MsoNormal"><span style="font-size:10.0pt;mso-fareast-language:EN-GB">15a High Street<br>
Newton-le-Willows<br>
Merseyside<br>
WA12 9SP<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;mso-fareast-language:EN-GB"><o:p> </o:p></span></p>
<p class="MsoNormal"><b>T: </b><span style="font-size:10.0pt">0770 88 99 55</span><span style="font-size:10.0pt;mso-fareast-language:EN-GB"><o:p></o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:10.0pt">E:</span></b><span style="font-size:10.0pt">
<a href="mailto:aswift@peartreesoftware.co.uk:25?ce_b4=cnQtdXNlcnNAYmVzdHByYWN0aWNhbC5jb20%3d&cas_b4=YXN3aWZ0QHBlYXJ0cmVlc29mdHdhcmUuY28udWs%3d&utm_medium=Email&utm_source=Outlook">
<span style="color:blue">aswift@peartreesoftware.co.uk</span></a><o:p></o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:10.0pt">W:</span></b><span style="font-size:10.0pt">
<a href="http://www.peartreesoftware.co.uk:80/?ce_b4=cnQtdXNlcnNAYmVzdHByYWN0aWNhbC5jb20%3d&cas_b4=YXN3aWZ0QHBlYXJ0cmVlc29mdHdhcmUuY28udWs%3d&utm_medium=Email&utm_source=Outlook">
<span style="color:blue"></a><a href="http://www.peartreesoftware.co.uk:80/?ce_b4=cnQtdXNlcnNAYmVzdHByYWN0aWNhbC5jb20%3d&cas_b4=YXN3aWZ0QHBlYXJ0cmVlc29mdHdhcmUuY28udWs%3d&utm_medium=Email&utm_source=Outlook">http://www.peartreesoftware.co.uk/</a></span><o:p></o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:10.0pt">Skype:</span></b><span style="font-size:10.0pt"> peartreesoftware<o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="font-size:10.0pt">Registered in England: 175338558<o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
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