<html><head><meta http-equiv="Content-Type" content="text/html charset=utf-8"></head><body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space;" class="">Hi! <div class=""><br class=""></div><div class="">We have set up a script that changes the owner of a ticket upon first email-reply to the ticket. When the owner is changed, RT sends out a mail about this(see below). We would like to disable this notice from beeing sent, any ides on how to do this?</div><div class=""><br class=""></div><div class="">mail looks like this: </div><div class=""><br class=""></div><div class="">Thu Nov 06 09:29:00 2014: Request 370 was acted upon.<br class="">Transaction: Given to johan.sundstrom by RT_System<br class=""> Queue: it-support<br class=""> Subject: Iphone<br class=""> Owner: johan.sundstrom<br class=""> Requestors: <a href="mailto:jans.heinerud@xxxxxx.se" class="">jans.heinerud@xxxxxx.se</a><br class=""> Status: open<br class="">Ticket <URL: http://helpdesk.xxxxxx.se/rt/Ticket/Display.html?id=370 ><br class=""><br class=""><br class="">This transaction appears to have no content<br class=""><div apple-content-edited="true" class="">
<p style="font-family: Helvetica, Arial, sans-serif; font-size: 10px;" class=""><br class=""></p><p style="font-family: Helvetica, Arial, sans-serif; font-size: 10px;" class=""><span id="name-input" class="txt" style="line-height: 11px; font-weight: bold;">/ Johan Sundström</span></p></div></div></body></html>