<html><head><meta http-equiv="Content-Type" content="text/html charset=us-ascii"></head><body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space;" class="">On Nov 13, 2014, at 5:06 AM, Atif Mehboob <<a href="mailto:atif.mehboob@eckoh.com" class="">atif.mehboob@eckoh.com</a>> wrote:<br class=""><div><blockquote type="cite" class=""><br class="Apple-interchange-newline"><div class=""><font size="2" face="Arial" style="font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px;" class=""><exclaimer:ad field="title" class=""><font face="Arial" class=""><div class=""><div class="WordSection1" style="page: WordSection1;"><div style="margin: 0cm 0cm 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class="">Hi All,<o:p class=""></o:p></div><div style="margin: 0cm 0cm 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class=""><o:p class=""> </o:p></div><div style="margin: 0cm 0cm 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class="">We are using RT 4.2.1. How can we allow a specific email address to update the subject line of ticket in any queue. Any suggestions please?<o:p class=""></o:p></div><div style="margin: 0cm 0cm 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class=""><o:p class=""> </o:p></div><div style="margin: 0cm 0cm 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class="">Regards,<o:p class=""></o:p></div><div style="margin: 0cm 0cm 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class="">Atif</div></div></div></font></exclaimer:ad></font></div></blockquote><div><br class=""></div>Hi Atif,</div><div><br class=""></div><div>We do this using a scrip (in this case it'd be a global scrip). Update it with the email address in question.</div><div><br class=""></div><div><b class="">Description:</b></div><div>Update the subject for <a href="mailto:theemail@address.com" class="">theemail@address.com</a></div><div><br class=""></div><div><b class="">Condition:</b></div><div>On Correspond</div><div><br class=""></div><div><b class="">Action: (User defined)</b></div><div><div>my $attachments = $self->TransactionObj->Attachments;</div><div>$attachments->Columns( qw(id Headers Subject) );</div><div>my $attachment = $attachments->First;</div><div>return 0 unless $attachment;</div><div>return 0 unless $self->TicketObj->IsWatcher( Type => 'Requestor', Email => '<a href="mailto:theemail@address.com" class="">theemail@address.com</a>' );</div><div>my $subject = $attachment->GetHeader('Subject');</div><div>return 0 unless $subject;</div><div>$self->TicketObj->SetSubject($subject);</div><div>return 1;</div><div><br class=""></div><div><b class="">Template:</b></div><div>Global template: Blank</div><div><br class=""></div><div><b class="">Stage: </b></div><div>TransactionCreate</div></div></body></html>