<div dir="ltr">Hi All<div><br></div><div>I am not able to reset the due date with following definition</div><div><br></div><div><div>Set(%ServiceAgreements,</div><div> Default => '7d',</div><div> QueueDefault => {</div><div> 'Circuits' => '10d',</div><div> 'Handover' => '2h',</div><div> },</div><div> Levels => {</div><div> '10d' => {</div><div> BusinessHours => 'work',</div><div> Resolve => { BusinessMinutes => 60*12*10, IgnoreOnStatuses => ['stalled'] },</div><div> },</div><div> '2h' => {</div><div> BusinessHours => 'work',</div><div> Resolve => { BusinessMinutes => 60*2 },</div><div> },</div><div> },</div><div>);</div><div><br></div><div><div><br></div><div>Ticket due date for 'Circuits' queue changes to unset when changed to 'stalled'. </div><div><br></div><div>But when a reply opens the ticket, the Due date goes back to original instead of reset</div><div> </div><div>Any idea what I am doing wrong?</div><div><br></div><div><br></div>-- <br><div class="gmail_signature">Asif Iqbal<br>PGP Key: 0xE62693C5 KeyServer: <a href="http://pgp.mit.edu">pgp.mit.edu</a><br>A: Because it messes up the order in which people normally read text.<br>Q: Why is top-posting such a bad thing?<br><br></div>
</div></div></div>