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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Hi Landon,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Thank you for your reply. I have created the scrip as you suggested but there is no impact and subject line is still the same. Any suggestions please?<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Cheers,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Atif<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> rt-users [mailto:rt-users-bounces@lists.bestpractical.com]
<b>On Behalf Of </b>Landon Stewart<br>
<b>Sent:</b> 13 November 2014 16:51<br>
<b>To:</b> rt-users@lists.bestpractical.com<br>
<b>Subject:</b> Re: [rt-users] how to allow subject line if update is from specific email address<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">On Nov 13, 2014, at 5:06 AM, Atif Mehboob <<a href="mailto:atif.mehboob@eckoh.com">atif.mehboob@eckoh.com</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif"">Hi All,<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""> <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif"">We are using RT 4.2.1. How can we allow a specific email address to update the subject line of ticket in any queue. Any suggestions please?<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""> <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif"">Regards,<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif"">Atif<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">Hi Atif,<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">We do this using a scrip (in this case it'd be a global scrip). Update it with the email address in question.<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><b>Description:</b><o:p></o:p></p>
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<p class="MsoNormal">Update the subject for <a href="mailto:theemail@address.com">
theemail@address.com</a><o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><b>Condition:</b><o:p></o:p></p>
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<p class="MsoNormal">On Correspond<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><b>Action: (User defined)</b><o:p></o:p></p>
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<p class="MsoNormal">my $attachments = $self->TransactionObj->Attachments;<o:p></o:p></p>
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<p class="MsoNormal">$attachments->Columns( qw(id Headers Subject) );<o:p></o:p></p>
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<p class="MsoNormal">my $attachment = $attachments->First;<o:p></o:p></p>
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<p class="MsoNormal">return 0 unless $attachment;<o:p></o:p></p>
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<p class="MsoNormal">return 0 unless $self->TicketObj->IsWatcher( Type => 'Requestor', Email => '<a href="mailto:theemail@address.com">theemail@address.com</a>' );<o:p></o:p></p>
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<p class="MsoNormal">my $subject = $attachment->GetHeader('Subject');<o:p></o:p></p>
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<p class="MsoNormal">return 0 unless $subject;<o:p></o:p></p>
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<p class="MsoNormal">$self->TicketObj->SetSubject($subject);<o:p></o:p></p>
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<p class="MsoNormal">return 1;<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><b>Template:</b><o:p></o:p></p>
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<p class="MsoNormal">Global template: Blank<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><b>Stage: </b><o:p></o:p></p>
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<p class="MsoNormal">TransactionCreate<o:p></o:p></p>
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<div><font face="Calibri"></font> </div>
<div><font face="Calibri">--</font></div>
<div><font face="Calibri"></font> </div>
<div><span style="font-family:Calibri; font-weight: normal; ">Atif Mehboob</span></div>
<div><span style="font-family:Calibri; font-weight: normal; ">Linux Administrator</span></div>
</font>
<div><font face="Calibri"></font> </div>
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