<html><head><meta http-equiv="Content-Type" content="text/html charset=utf-8"></head><body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space;" class="">On Nov 19, 2014, at 11:18 AM, Bryon Baker <<a href="mailto:bbaker@copesan.com" class="">bbaker@copesan.com</a>> wrote:<br class=""><div><blockquote type="cite" class=""><span style="font-family: Calibri, sans-serif; font-size: 11pt;" class="">The dates printed to the console are correct but when I view the ticket the resolved date is different than the dates printed to the console by 6 hours. This seems to me to be the off set for the time zone. What do I need to add for Request Tracker to take the date as is?</span></blockquote><br class=""></div><div>Hi Byron,</div><div><br class=""></div><div>AFAIK RT provides it's own offset when printing dates/times in the UI so one must store the date/time as UTC. What is printed on the console should actually be UTC. Date/Time entered by users or stored in any way need to be converted to UTC first.</div><div><br class=""></div><div>More info:</div><div><a href="http://bestpractical.com/docs/rt/latest/RT_Config.html#Date-and-time-handling" class="">http://bestpractical.com/docs/rt/latest/RT_Config.html#Date-and-time-handling</a></div><div><br class=""></div><div apple-content-edited="true" class="">
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