<div dir="ltr"><div><div><div>Hi,<br><br></div>After updating RT to 3.6.5 on redhat it is no longer sending emails - see error below<br></div>Would someone be able to point us in the right direction<br></div><br>Sendmail is working correctly but RT is not sending the email to it as it seems to bottom out with the following error<br><div><div> <br>
<p class="MsoNormal"><span style="font-size:11pt;font-family:"Calibri","sans-serif";color:rgb(31,73,125)"> </span></p>
<p class="MsoNormal"><span style="font-size:11pt;font-family:"Calibri","sans-serif";color:rgb(31,73,125)"> [error]: Scrip Prepare 6 died. -
Undefined subroutine &RT::I18N::IsTextualContentType called at
/usr/lib/perl5/vendor_perl/5.8.8/RT/Action/SendEmail.pm line 177.</span></p>
<p class="MsoNormal"><span style="font-size:11pt;font-family:"Calibri","sans-serif";color:rgb(31,73,125)"> </span></p>
<p class="MsoNormal"><span style="font-size:11pt;font-family:"Calibri","sans-serif";color:rgb(31,73,125)">Stack:</span></p>
<p class="MsoNormal"><span style="font-size:11pt;font-family:"Calibri","sans-serif";color:rgb(31,73,125)">
[/usr/lib/perl5/vendor_perl/5.8.8/RT/Action/SendEmail.pm:177]</span></p>
<p class="MsoNormal"><span style="font-size:11pt;font-family:"Calibri","sans-serif";color:rgb(31,73,125)"> [/usr/lib/perl5/vendor_perl/5.8.8/RT/Action/Notify.pm:67]</span></p>
<p class="MsoNormal"><span style="font-size:11pt;font-family:"Calibri","sans-serif";color:rgb(31,73,125)"> [/usr/lib/perl5/vendor_perl/5.8.8/RT/ScripAction_Overlay.pm:234]</span></p>
<p class="MsoNormal"><span style="font-size:11pt;font-family:"Calibri","sans-serif";color:rgb(31,73,125)">
[/usr/lib/perl5/vendor_perl/5.8.8/RT/Scrip_Overlay.pm:478]</span></p>
<p class="MsoNormal"><span style="font-size:11pt;font-family:"Calibri","sans-serif";color:rgb(31,73,125)">
[/usr/lib/perl5/vendor_perl/5.8.8/RT/Scrips_Overlay.pm:239]</span></p>
<p class="MsoNormal"><span style="font-size:11pt;font-family:"Calibri","sans-serif";color:rgb(31,73,125)">
[/usr/lib/perl5/vendor_perl/5.8.8/RT/Transaction_Overlay.pm:173]</span></p>
<p class="MsoNormal"><span style="font-size:11pt;font-family:"Calibri","sans-serif";color:rgb(31,73,125)"> [/usr/lib/perl5/vendor_perl/5.8.8/RT/Record.pm:1461]</span></p>
<p class="MsoNormal"><span style="font-size:11pt;font-family:"Calibri","sans-serif";color:rgb(31,73,125)">
[/usr/lib/perl5/vendor_perl/5.8.8/RT/Ticket_Overlay.pm:2435]</span></p>
<p class="MsoNormal"><span style="font-size:11pt;font-family:"Calibri","sans-serif";color:rgb(31,73,125)">
[/usr/lib/perl5/vendor_perl/5.8.8/RT/Ticket_Overlay.pm:2348]</span></p>
<p class="MsoNormal"><span style="font-size:11pt;font-family:"Calibri","sans-serif";color:rgb(31,73,125)">
[/usr/lib/perl5/vendor_perl/5.8.8/RT/Interface/Email.pm:777]</span></p>
<p class="MsoNormal"><span style="font-size:11pt;font-family:"Calibri","sans-serif";color:rgb(31,73,125)"> [/usr/share/rt3/html/REST/1.0/NoAuth/mail-gateway:61]
(/usr/lib/perl5/vendor_perl/5.8.8/RT/Scrip_Overlay.pm:481)</span></p><p class="MsoNormal"><br><span style="font-size:11pt;font-family:"Calibri","sans-serif";color:rgb(31,73,125)"></span></p><p class="MsoNormal"><br><span style="font-size:11pt;font-family:"Calibri","sans-serif";color:rgb(31,73,125)"></span></p><p class="MsoNormal"><span style="font-size:11pt;font-family:"Calibri","sans-serif";color:rgb(31,73,125)">------------</span></p><p class="MsoNormal"><span style="font-size:11pt;font-family:"Calibri","sans-serif";color:rgb(31,73,125)">we are also getting some more generic errors</span></p><p class="MsoNormal"><span style="font-size:11pt;font-family:"Calibri","sans-serif";color:rgb(31,73,125)"> [warning]: Use of uninitialized value in string ne at /usr/lib/perl5/vendor_perl/5.8.8/RT/Interface/Web.pm line 1502. (/usr/lib/perl5/vendor_perl/5.8.8/RT/Interface/Web.pm:1502)<br></span></p><p class="MsoNormal"><br><span style="font-size:11pt;font-family:"Calibri","sans-serif";color:rgb(31,73,125)"></span></p><p class="MsoNormal"><span style="font-size:11pt;font-family:"Calibri","sans-serif";color:rgb(31,73,125)">----</span></p><p class="MsoNormal"><span style="font-size:11pt;font-family:"Calibri","sans-serif";color:rgb(31,73,125)"> [warning]: Use of uninitialized value in string ne at /usr/lib/perl5/vendor_perl/5.8.8/RT/Report/Tickets.pm line 406. (/usr/lib/perl5/vendor_perl/5.8.8/RT/Report/Tickets.pm:406)<br> [warning]: Use of uninitialized value in substitution (s///) at /usr/lib/perl5/vendor_perl/5.8.8/RT/Interface/Web.pm line 632. (/usr/lib/perl5/vendor_perl/5.8.8/RT/Interface/Web.pm:632)<br> [warning]: Use of uninitialized value in pattern match (m//) at /usr/lib/perl5/vendor_perl/5.8.8/RT/I18N.pm line 396. (/usr/lib/perl5/vendor_perl/5.8.8/RT/I18N.pm:396)<br>[warning]: Use of uninitialized value in concatenation (.) or string at /usr/lib/perl5/vendor_perl/5.8.8/RT/I18N.pm line 413. (/usr/lib/perl5/vendor_perl/5.8.8/RT/I18N.pm:413)<br>[warning]: Encode::Guess failed: ; fallback to iso-8859-1 (/usr/lib/perl5/vendor_perl/5.8.8/RT/I18N.pm:413)<br> [warning]: Use of uninitialized value in pattern match (m//) at /usr/lib/perl5/vendor_perl/5.8.8/RT/I18N.pm line 396. (/usr/lib/perl5/vendor_perl/5.8.8/RT/I18N.pm:396)<br> [warning]: Use of uninitialized value in concatenation (.) or string at /usr/lib/perl5/vendor_perl/5.8.8/RT/I18N.pm line 413. (/usr/lib/perl5/vendor_perl/5.8.8/RT/I18N.pm:413)<br> [warning]: Encode::Guess failed: ; fallback to iso-8859-1 (/usr/lib/perl5/vendor_perl/5.8.8/RT/I18N.pm:413)<br> [error]: Scrip Prepare 4 died. - Undefined subroutine &RT::I18N::IsTextualContentType called at /usr/lib/perl5/vendor_perl/5.8.8/RT/Action/SendEmail.pm line 177.<br><br></span></p>
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