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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal>I have two users who are asking for the forward option within RT. I already have this option as part of my ability to reply-comment-forward so I am surprised it is not available to these other users. How would I assign this option to these other users? Thanks.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><b><span style='font-size:12.0pt'>Jeff Fioravanti<o:p></o:p></span></b></p><p class=MsoNormal><span style='font-size:10.0pt'>Desktop Support Analyst<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt'>jfioravanti@primax.us<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt'>P 781-756-8247 (direct) | Fax 781-246-5609<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Myriad Pro","sans-serif"'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Myriad Pro","sans-serif"'> <img width=64 height=21 id="Picture_x0020_1" src="cid:image001.gif@01D00E31.B0F66AF0" alt="Primax logo autosignature"> </span><span style='font-size:10.0pt'>516 Edgewater Dr., Wakefield, MA 01880 ▪ www.primax.us</span><span style='font-size:10.0pt;font-family:"Myriad Pro","sans-serif"'><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Myriad Pro","sans-serif"'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Myriad Pro","sans-serif"'><o:p> </o:p></span></p><p class=MsoNormal><b><span style='font-size:9.0pt;color:#333333'>Confidentiality Statement<o:p></o:p></span></b></p><p class=MsoNormal><span style='font-size:9.0pt;color:#333333'>This e-mail and any attachments are for use by the intended recipient only and may contain information that is privileged, confidential or exempt from disclosure under applicable law. If you are not the intended recipient any disclosure, distribution or other use of this content is prohibited. If you received this e-mail in error, please immediately notify the sender and delete</span><span style='font-size:10.0pt'><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Myriad Pro","sans-serif"'><o:p> </o:p></span></p><p class=MsoNormal><o:p> </o:p></p></div></body></html>