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<p class="MsoNormal">Hi,<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">RT 4.2.6<o:p></o:p></p>
<p class="MsoNormal">RHEL 6.6<o:p></o:p></p>
<p class="MsoNormal">MySQL 5.6<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">I was looking in my RT log file for a different issue and found the following.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">eval {...} called at -e line 0 (/usr/local/share/perl5/Carp.pm:169)<o:p></o:p></p>
<p class="MsoNormal">[3523] [Thu Dec 4 18:24:43 2014] [critical]: Attachment insert failed: Row size<o:p></o:p></p>
<p class="MsoNormal">too large (> 8126). Changing some columns to TEXT or BLOB or using ROW_FORMAT=D<o:p></o:p></p>
<p class="MsoNormal">YNAMIC or ROW_FORMAT=COMPRESSED may help. In current row format, BLOB prefix of<o:p></o:p></p>
<p class="MsoNormal">768 bytes is stored inline. (/opt/rt-4.2.6/sbin/../lib/RT/Attachment.pm:221)<o:p></o:p></p>
<p class="MsoNormal">[3523] [Thu Dec 4 18:24:43 2014] [critical]: Attachment insert failed: Row size<o:p></o:p></p>
<p class="MsoNormal">too large (> 8126). Changing some columns to TEXT or BLOB or using ROW_FORMAT=D<o:p></o:p></p>
<p class="MsoNormal">YNAMIC or ROW_FORMAT=COMPRESSED may help. In current row format, BLOB prefix of<o:p></o:p></p>
<p class="MsoNormal">768 bytes is stored inline. (/opt/rt-4.2.6/sbin/../lib/RT/Attachment.pm:191)<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">I thought I raised the attachment size limit when I installed RT. Do I need to do that again? We provide a few specialized, internal services and our customers insist on emailing us super giant attachments.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Dean…K…<o:p></o:p></p>
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