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<body class='hmmessage'><div dir='ltr'>I <br><div>> Date: Fri, 5 Dec 2014 14:14:42 +0100<br>> From: fredrik.rambris@cdon.com<br>> To: rt-users@lists.bestpractical.com<br>> Subject: [rt-users] Disable creation of tickets via email<br>> <br>> Hi, everybody.<br>> <br>> We run an old RT3 and we would like to change how users submit tickets.<br>> Today they mail in tickets. We want to force them to submit via a web<br>> form that then create the tickets with the required information.<br>> <br>> They should be able to add correspondance to an existing ticket as usual.<br>> <br>> I know how to make the webform thingy create tickets via CLI. I just<br>> want to disable ticket creation via email.<br>> <br><span style="background-color: rgb(255, 255, 0);">> rt: "|/usr/sbin/rt-mailgate --queue 'General' --action correspond ....</span><br>> <br>> How can this be done?<br>> <br>> [CDON.COM] <http://www.cdon.com><br><br>Hi Fredrik, <br><br>I would suggest removing the alias which pipes the mail to RT from your SMTP Server. e.g Postfix,Exim or Sendmail. That will stop all email getting through.<br><br>--<br>Regards, <br><br>Aaron<br></div> </div></body>
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