<p dir="ltr">I see that you want to still accept email replies, so disabling the email address is not suitable.</p>
<p dir="ltr">You might be able to play with rights, e.g. disabling the Create Ticket right for the Everyone group, but RT might still link incoming ticket creation mail to a privileged user by looking at the "From:" address of the email.</p>
<p dir="ltr">I guess you want web creation only because the web interface presents custom fields.</p>
<p dir="ltr">You could write a scrip that runs on ticket creation, checks for the correct entry of custom fields, and if there's a problem, sends a reply instructing the user to try again using the web form and closes the ticket as rejected. Would that be suitable?<br>
</p>
<br><div class="gmail_quote">On Sat, 6 Dec 2014 12:20 am Fredrik Rambris <<a href="mailto:fredrik.rambris@cdon.com">fredrik.rambris@cdon.com</a>> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">Hi, everybody.<br>
<br>
We run an old RT3 and we would like to change how users submit tickets.<br>
Today they mail in tickets. We want to force them to submit via a web<br>
form that then create the tickets with the required information.<br>
<br>
They should be able to add correspondance to an existing ticket as usual.<br>
<br>
I know how to make the webform thingy create tickets via CLI. I just<br>
want to disable ticket creation via email.<br>
<br>
rt: "|/usr/sbin/rt-mailgate --queue 'General' --action correspond ....<br>
<br>
How can this be done?<br>
<br>
[<a href="http://CDON.COM" target="_blank">CDON.COM</a>] <<a href="http://www.cdon.com" target="_blank">http://www.cdon.com</a>><br>
</blockquote></div>