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</o:shapelayout></xml><![endif]--></head><body lang=NO-BOK link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US'>Thanx, that did the trick. This is really helpful ;-)<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US'>This code only prints related tickets, what if the related object is an Asset? Is it possible to print the id of that as well?<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US'>--<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US'>Thomas<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US'><o:p> </o:p></span></p><div style='border:none;border-left:solid blue 1.5pt;padding:0cm 0cm 0cm 4.0pt'><div><div style='border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm'><p class=MsoNormal><b><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>Fra:</span></b><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'> Alex Peters [mailto:alex@peters.net] <br><b>Sendt:</b> 17. desember 2014 12:42<br><b>Til:</b> Thomas Westlund<br><b>Kopi:</b> rt-users@lists.bestpractical.com<br><b>Emne:</b> Re: [rt-users] Help with Templates<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><div><p class=MsoNormal>Sorry, there's a missing closing bracket on the return line. It should be this:<o:p></o:p></p><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal>return join(q{, }, map { "#$_" } sort @refers_to_ids);<o:p></o:p></p></div></div><div><p class=MsoNormal><o:p> </o:p></p><div><p class=MsoNormal>On 17 December 2014 at 22:38, Thomas Westlund <<a href="mailto:thomas@westlund.no" target="_blank">thomas@westlund.no</a>> wrote:<o:p></o:p></p><blockquote style='border:none;border-left:solid #CCCCCC 1.0pt;padding:0cm 0cm 0cm 6.0pt;margin-left:4.8pt;margin-right:0cm'><div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>Hi,</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'> </span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-GB style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>There seems to be an error in the code:</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-GB style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'> </span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-GB style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'> </span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-GB style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>This is my complete template</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-GB style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>======= CUT HERE ======</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-GB style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>Subject: Ordrestatus: { $Ticket->SubjectTag }</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-GB style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'> </span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-GB style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>Hei,</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-GB style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'> </span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>Her kommer ditt tilbud.</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'> </span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>Vennligst behold:</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'> </span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'> { $Ticket->SubjectTag }</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'> </span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>emnefeltet ved fremtidig korrespodanse i denne saken.</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'> </span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'> </span><span lang=EN-GB style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>Mvh,</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-GB style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'> Kvantel AS</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-GB style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'> {$Ticket->QueueObj->CorrespondAddress()}</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-GB style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'> </span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-GB style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>---------------------------------------------------------------------------</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-GB style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>Related ticket IDs: </span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-GB style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>{</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-GB style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'> my @refers_to_ids;</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-GB style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'> my $refers_to = $Ticket->RefersTo;</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-GB style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'> while (my $link = $refers_to->Next) {</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-GB style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'> next unless $link->BaseURI->IsLocal;</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-GB style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'> push @refers_to_ids, $link->BaseObj->id;</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-GB style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'> }</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-GB style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'> return join(q{, }, map { "#$_" } sort @refers_to_ids;</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-GB style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>}</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-GB style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>======= CUT HERE ======</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-GB style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'> </span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-GB style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'> </span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-GB style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>When I try to save this template, I get the following error:</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-GB style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'> </span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:48.0pt;background:#FFFFCC'><span lang=EN style='font-size:10.0pt;font-family:Symbol;color:black'>·</span><span lang=EN style='font-size:7.0pt;color:black'> </span><b><span lang=EN style='font-size:10.0pt;font-family:"Arial",sans-serif;color:black'>Template Tilbud: Content updated</span></b><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:48.0pt;background:#FFFFCC'><span lang=EN style='font-size:10.0pt;font-family:Symbol;color:black'>·</span><span lang=EN style='font-size:7.0pt;color:black'> </span><b><span lang=EN style='font-size:10.0pt;font-family:"Arial",sans-serif;color:black'>Couldn't compile template codeblock ' my @refers_to_ids; my $refers_to = $Ticket->RefersTo; while (my $link = $refers_to->Next) { next unless $link->BaseURI->IsLocal; } return join(q{, }, map { "#$_" } sort @refers_to_ids; ': syntax error at template line 28</span></b><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>--</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>Regards</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>Thomas</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'> </span><o:p></o:p></p><div style='border:none;border-left:solid blue 1.5pt;padding:0cm 0cm 0cm 4.0pt'><div><div style='border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm'><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>Fra:</span></b><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'> Alex Peters [mailto:<a href="mailto:alex@peters.net" target="_blank">alex@peters.net</a>] <br><b>Sendt:</b> 17. desember 2014 11:57<br><b>Til:</b> Thomas Westlund<br><b>Kopi:</b> <a href="mailto:rt-users@lists.bestpractical.com" target="_blank">rt-users@lists.bestpractical.com</a><br><b>Emne:</b> Re: [rt-users] Help with Templates</span><o:p></o:p></p></div></div><div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Simply copy everything between (and including) the outermost curly braces in the location where you'd like a comma-separated list of ticket numbers to appear.<o:p></o:p></p><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p></div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Basically any curly brace construct will be replaced with something else when the template is evaluated.<o:p></o:p></p></div></div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>On 17 December 2014 at 18:36, Thomas Westlund <<a href="mailto:thomas@westlund.no" target="_blank">thomas@westlund.no</a>> wrote:<o:p></o:p></p><blockquote style='border:none;border-left:solid #CCCCCC 1.0pt;padding:0cm 0cm 0cm 6.0pt;margin-left:4.8pt;margin-top:5.0pt;margin-right:0cm;margin-bottom:5.0pt'><div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Hi,<o:p></o:p></p></div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p></div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Thanks for your reply<o:p></o:p></p></div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p></div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>I'm fairly new RT an my perl skills at not to good either.<o:p></o:p></p></div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p></div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>How would I go about outputting this in a template?<o:p></o:p></p></div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p></div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>--<o:p></o:p></p></div><div><p class=MsoNormal style='mso-margin-top-alt:auto;margin-bottom:12.0pt'>Thomas<o:p></o:p></p></div><div><div><div><p class=MsoNormal style='mso-margin-top-alt:auto;margin-bottom:12.0pt'><br>On 17. des. 2014, at 00.28, Alex Peters <<a href="mailto:alex@peters.net" target="_blank">alex@peters.net</a>> wrote:<o:p></o:p></p></div><blockquote style='margin-top:5.0pt;margin-bottom:5.0pt'><div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>You're getting an RT::Links instance, which is an iterator. I've used something like this with success:<o:p></o:p></p><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p></div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Related ticket IDs: {<o:p></o:p></p></div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> my @refers_to_ids;<o:p></o:p></p></div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> my $refers_to = $Ticket->RefersTo;<o:p></o:p></p></div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> while (my $link = $refers_to->Next) {<o:p></o:p></p></div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> next unless $link->BaseURI->IsLocal; # skip over non-ticket links<o:p></o:p></p></div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> push @refers_to_ids, $link->BaseObj->id;<o:p></o:p></p></div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> }<o:p></o:p></p></div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> return join(q{, }, map { "#$_" } sort @refers_to_ids;<o:p></o:p></p></div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>}<o:p></o:p></p></div></div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>On 17 December 2014 at 07:51, Thomas Westlund <<a href="mailto:thomas@westlund.no" target="_blank">thomas@westlund.no</a>> wrote:<o:p></o:p></p><blockquote style='border:none;border-left:solid #CCCCCC 1.0pt;padding:0cm 0cm 0cm 6.0pt;margin-left:4.8pt;margin-top:5.0pt;margin-right:0cm;margin-bottom:5.0pt'><div><p><span style='font-family:"Calibri",sans-serif'>Hi,</span><o:p></o:p></p><p><span lang=EN-GB style='font-family:"Calibri",sans-serif'>I want to display the ID of related Tickets in my template</span><o:p></o:p></p><p><span lang=EN-GB style='font-family:"Calibri",sans-serif'>I tried using this</span><span lang=EN-GB> </span><span lang=EN-GB style='font-family:"Calibri",sans-serif'>{$Ticket->RefersTo}</span><o:p></o:p></p><p><span lang=EN-GB style='font-family:"Calibri",sans-serif'>But that just returns</span><span lang=EN-GB> </span><span lang=EN-GB style='font-family:"Arial",sans-serif;color:black'>RT::Links=HASH(0x7f6dc46f7d20)</span><o:p></o:p></p><p><span lang=EN-GB style='font-family:"Arial",sans-serif;color:black'>How can I expand this to the ID of the related object?</span><o:p></o:p></p><p><span lang=EN-GB style='font-family:"Arial",sans-serif;color:black'>Regards</span><o:p></o:p></p><p><span lang=EN-GB style='font-family:"Arial",sans-serif;color:black'>--</span><o:p></o:p></p><p><span lang=EN-GB style='font-family:"Arial",sans-serif;color:black'>Thomas</span><o:p></o:p></p></div></blockquote></div></div></div></blockquote></div></div></div></blockquote></div></div></div></div></div></div></div></blockquote></div></div></div></div></body></html>