<p dir="ltr">When you say "no scary error messages," does that mean that you still encountered some messages?</p>
<p dir="ltr">The file /opt/rt4/local/html/Ticket/Elements/ShowSummary is a custom override, most definitely copied from an earlier RT version. You will need to identify what that override achieves differently to the stock version, and either copy those changes into a copy of RT v4.2.9's equivalent file, write those changes into a callback instead, or just delete the file altogether if it doesn't seem to bring any benefit.</p>
<p dir="ltr">Altering the Makefile directly should never be needed; you should be able to pass options to the configure script instead.</p>
<br><div class="gmail_quote">On Tue, 30 Dec 2014 8:47 pm Ruben <<a href="mailto:mail@osfux.nl">mail@osfux.nl</a>> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
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<pre>Hi,
I'm in the process of upgrading an RT4 installation to the latest release (and after that: to do some performance upgrading).
If I upgrade RT4.0.22 to RT4.2.9 the installation starts suffering from multiple errors. The result of the upgrade is "clickable" and most of RT seems to be working. I'm hoping that some pointers from people that are more savvy to RT4's internals will help me resolve the issues I am facing.
The upgrade has been performed on a cloned VM (ubuntu 12). There - unfortunately - were/are no scary error messages encountered during the upgrade.
When we try to verify the upgrade it quickly becomes apparent that :
Clicking on "Display" ( the generated URL being : <a href="https://tickets.quanza.net/Ticket/Display.html?id=XXX" target="_blank">https://tickets.quanza.net/Ticket/Display.html?id=XXX</a> where XXX is the tickets ID) for an individual ticket results in this entry in the logfile:
[2334] [Wed Dec 24 15:05:39 2014] [warning]: Use of uninitialized value in concatenation (.) or string at<i> </i><i><span>/</span>opt/rt4/sbin<span>/</span></i>../lib/RT/Interface/Web.pm line 1884. (<i><span>/</span>opt/rt4/sbin<span>/</span></i>../lib/RT/Interface/Web.pm:1883)
[2334] [Wed Dec 24 15:05:39 2014] [warning]: Use of uninitialized value in concatenation (.) or string at<i> </i><i><span>/</span>opt/rt4/sbin<span>/</span></i>../lib/RT/Interface/Web.pm line 1884. (<i><span>/</span>opt/rt4/sbin<span>/</span></i>../lib/RT/Interface/Web.pm:1883)
[2334] [Wed Dec 24 15:05:40 2014] [error]: no value sent for required parameter 'Object'
Stack:
[/opt/rt4/local/html/Ticket/Elements/ShowSummary:98]
[/opt/rt4/share/html/Widgets/TitleBox:56]
[/opt/rt4/local/html/Ticket/Elements/ShowSummary:99]
[/opt/rt4/share/html/Ticket/Display.html:62]
[/opt/rt4/share/html/Widgets/TitleBox:56]
[/opt/rt4/share/html/Ticket/Display.html:63]
[/opt/rt4/share/html/Ticket/autohandler:66]
[<i><span>/</span>opt/rt4/sbin<span>/</span></i>../lib/RT/Interface/Web.pm:681]
[<i><span>/</span>opt/rt4/sbin<span>/</span></i>../lib/RT/Interface/Web.pm:369]
[/opt/rt4/share/html/autohandler:53]
(/opt/rt4/lib/RT/Interface/Web/Handler.pm:208)
I think it might have something to do with this comment:
MakeClicky handlers added via a callback are now passed an "object" key in the parameter hash instead of "ticket". The object may be any RT::Record subclass.
on <a href="https://www.bestpractical.com/docs/rt/4.2/UPGRADING-4.2.html" target="_blank">https://www.bestpractical.com/docs/rt/4.2/UPGRADING-4.2.html</a> , but I'm really kind of in the dark here.
The steps performed (on the clone of my current RT4 setup) were:
===
wget <a href="https://download.bestpractical.com/pub/rt/release/rt-4.2.9.tar.gz" target="_blank">https://download.bestpractical.com/pub/rt/release/rt-4.2.9.tar.gz</a>
tar -xvf rt-4.2.9.tar.gz
cd rt-4.2.9
service apache2 stop
make testdeps
make fixdeps
altering Makefile to fit our user-setup:
RTGROUP = rt
WEB_USER = www-data
WEB_GROUP = rt
make upgrade
make upgrade-database
rm -fr /opt/rt4/var/mason_data/obj
sed -i 's/LogToScreen/LogToSTDERR/g' /opt/rt4/etc/RT_SiteConfig.pm
chown www-data:rt /opt/rt4/var/data/gpg
service apache2 start
====
I'm apologizing for asking the obvious if I really should have been heeding instructions that are available more closely (please feel free to point that out very blatantly :P).
Any insights / thoughts on what might be going wrong here would be greatly appreciated (if any more information is required: i'm happy to provide it)!
Kind regards,
Ruben
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