<div dir="ltr"><div dir="ltr"><div><div>Hi Marisol,<br><br>It sounds like you didn't delete the Mason cache, usually in /opt/rt4/var/mason_data/obj.<br>You can follow the instructions here: <a href="http://requesttracker.wikia.com/wiki/CleanMasonCache" target="_blank">http://requesttracker.wikia.com/wiki/CleanMasonCache</a><br><br>Also,
 to prevent your changes to be overwritten by RT updates in the future, 
you would probably want to implement your changes as a local file.<br>You have to copy <i>Create.html</i> from /opt/rt4/share/html/Ticket/ to /opt/rt4/<span style="color:rgb(255,0,0)"><b>local</b></span>/share/html/Ticket/<br></div>RT will always load the local files instead of the default ones. More info here: <a href="http://requesttracker.wikia.com/wiki/CustomizingWithLocalDir" target="_blank">http://requesttracker.wikia.com/wiki/CustomizingWithLocalDir</a><br><br></div>Regards,<br>Marcos.<br></div></div><div class="gmail_extra"><br><div class="gmail_quote">2015-01-15 20:16 GMT+01:00 Marisol Rojas <span dir="ltr"><<a href="mailto:mrojas@tekprovider.net" target="_blank">mrojas@tekprovider.net</a>></span>:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div link="blue" vlink="purple" lang="ES-MX"><div><p class="MsoNormal"><span><span style="font-family:"Arial","sans-serif";color:#222222" lang="EN-US">H</span></span><span><span style="font-family:"Arial","sans-serif";color:#222222" lang="EN">i</span></span><span style="font-family:"Arial","sans-serif";color:#222222" lang="EN"><br><br><span>Good Day</span>, I am writing <span>because we</span> <span>are testing</span> <span>with</span> <span>RT</span> <span>to begin to</span> <span>implement it in</span> <span>the company, but</span> <span>we are</span> <span>looking at the possibility</span> <span>of</span> <span>using</span> <span>code</span> <span>to change</span> <span>the arrangement of</span> <span>the interface</span> <span>discharge</span> <span>of a new case</span>. <span>According</span> <span>have identified</span> <span>the file to</span> <span>modify</span> <span>is</span> <span>located in</span> <span>the</span> <span>Ticket</span> <span>/</span> <span>create.html</span>, which <span>we have made</span> <span>changes to</span> <span>the text, but</span> <span>to</span> <span>save the file or</span> <span>overwrite</span> <span>the file and</span> <span>enter the</span> <span>RT</span> <span>implementing</span> <span>the modifications made</span> <span>are not displayed.</span><br><br><span>So</span> <span>what</span> <span>we want to</span> <span>see if they can</span> <span>guide us</span> <span>in how</span> <span>is</span> <span>the proper way</span> <span>to make changes</span> <span>to the code</span> <span>and</span> <span>see it reflected</span> <span>in</span> <span>the web interface of</span> <span>RT</span>, and <span>if there is</span> <span>any way to</span> <span>bind</span> <span>options for a</span> <span>custom field</span> <span>with a field</span> <span>other than</span> <span>custom</span> <span>and</span> <span>preset</span> <span>at</span> <span>RT</span>.<br><br><span>In advance thank you</span>, <span>we wait for</span> <span>your reply.</span><br><br><span>Greetings</span> <span>!!</span></span><span lang="EN-US"><u></u><u></u></span></p><p class="MsoNormal"><span lang="EN-US"><u></u> <u></u></span></p><p class="MsoNormal"><span lang="EN-US"><u></u> <u></u></span></p></div></div></blockquote></div><br></div>