<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40">
<head>
<meta http-equiv="Content-Type" content="text/html; charset=iso-8859-1">
<meta name="Generator" content="Microsoft Word 14 (filtered medium)">
<style><!--
/* Font Definitions */
@font-face
{font-family:Wingdings;
panose-1:5 0 0 0 0 0 0 0 0 0;}
@font-face
{font-family:Wingdings;
panose-1:5 0 0 0 0 0 0 0 0 0;}
@font-face
{font-family:Calibri;
panose-1:2 15 5 2 2 2 4 3 2 4;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0in;
margin-bottom:.0001pt;
font-size:11.0pt;
font-family:"Calibri","sans-serif";}
a:link, span.MsoHyperlink
{mso-style-priority:99;
color:blue;
text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
{mso-style-priority:99;
color:purple;
text-decoration:underline;}
p.MsoListParagraph, li.MsoListParagraph, div.MsoListParagraph
{mso-style-priority:34;
margin-top:0in;
margin-right:0in;
margin-bottom:0in;
margin-left:.5in;
margin-bottom:.0001pt;
font-size:11.0pt;
font-family:"Calibri","sans-serif";}
span.EmailStyle17
{mso-style-type:personal-compose;
font-family:"Calibri","sans-serif";
color:windowtext;}
.MsoChpDefault
{mso-style-type:export-only;
font-family:"Calibri","sans-serif";}
@page WordSection1
{size:8.5in 11.0in;
margin:1.0in 1.0in 1.0in 1.0in;}
div.WordSection1
{page:WordSection1;}
/* List Definitions */
@list l0
{mso-list-id:702051757;
mso-list-type:hybrid;
mso-list-template-ids:2140840490 67698689 67698691 67698693 67698689 67698691 67698693 67698689 67698691 67698693;}
@list l0:level1
{mso-level-number-format:bullet;
mso-level-text:\F0B7;
mso-level-tab-stop:none;
mso-level-number-position:left;
text-indent:-.25in;
font-family:Symbol;}
@list l0:level2
{mso-level-number-format:bullet;
mso-level-text:o;
mso-level-tab-stop:none;
mso-level-number-position:left;
text-indent:-.25in;
font-family:"Courier New";}
@list l0:level3
{mso-level-number-format:bullet;
mso-level-text:\F0A7;
mso-level-tab-stop:none;
mso-level-number-position:left;
text-indent:-.25in;
font-family:Wingdings;}
@list l0:level4
{mso-level-number-format:bullet;
mso-level-text:\F0B7;
mso-level-tab-stop:none;
mso-level-number-position:left;
text-indent:-.25in;
font-family:Symbol;}
@list l0:level5
{mso-level-number-format:bullet;
mso-level-text:o;
mso-level-tab-stop:none;
mso-level-number-position:left;
text-indent:-.25in;
font-family:"Courier New";}
@list l0:level6
{mso-level-number-format:bullet;
mso-level-text:\F0A7;
mso-level-tab-stop:none;
mso-level-number-position:left;
text-indent:-.25in;
font-family:Wingdings;}
@list l0:level7
{mso-level-number-format:bullet;
mso-level-text:\F0B7;
mso-level-tab-stop:none;
mso-level-number-position:left;
text-indent:-.25in;
font-family:Symbol;}
@list l0:level8
{mso-level-number-format:bullet;
mso-level-text:o;
mso-level-tab-stop:none;
mso-level-number-position:left;
text-indent:-.25in;
font-family:"Courier New";}
@list l0:level9
{mso-level-number-format:bullet;
mso-level-text:\F0A7;
mso-level-tab-stop:none;
mso-level-number-position:left;
text-indent:-.25in;
font-family:Wingdings;}
ol
{margin-bottom:0in;}
ul
{margin-bottom:0in;}
--></style><!--[if gte mso 9]><xml>
<o:shapedefaults v:ext="edit" spidmax="1026" />
</xml><![endif]--><!--[if gte mso 9]><xml>
<o:shapelayout v:ext="edit">
<o:idmap v:ext="edit" data="1" />
</o:shapelayout></xml><![endif]-->
</head>
<body lang="EN-US" link="blue" vlink="purple">
<div class="WordSection1">
<p class="MsoNormal">Hi,<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">We are new to the whole RT upgrading game and would like to do the following:<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoListParagraph" style="text-indent:-.25in;mso-list:l0 level1 lfo1"><![if !supportLists]><span style="font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]>A clean install the new RT 4.2.9 on a new server (server is already configured with the correct Apache (2.2.15), Perl (5.10.1), and MySQL (5.1.73))<o:p></o:p></p>
<p class="MsoListParagraph" style="text-indent:-.25in;mso-list:l0 level1 lfo1"><![if !supportLists]><span style="font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]>Export the MySQL data from our old RT server - version 3.6.11
<o:p></o:p></p>
<p class="MsoListParagraph" style="text-indent:-.25in;mso-list:l0 level1 lfo1"><![if !supportLists]><span style="font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]>Import the data to the new 4.2.9 version<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Can someone let us know how to go about this.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Many Thanks,<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Iain Vowles<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><b><span style="font-size:9.0pt;color:red">Iain Vowles</span></b><span style="font-size:9.0pt;color:#5E5E5E"> | Senior Analyst, Information Services/ Analyst Senior, Services d’Information<o:p></o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:9.0pt;color:red">Université McGill University</span></b><span style="font-size:9.0pt;color:#5E5E5E"> | University Advancement / Avancement universitaire<br>
1555, rue Peel, # 937 | Montréal (Québec) Canada H3A 3L8 <br>
<b>T</b> 514.398.8098 | <b>C</b> 514.443.0328 | <b>E</b> <b><a href="mailto:iain.vowles@mcgill.ca"><span style="color:blue">iain.vowles@mcgill.ca</span></a></b>
<br>
<a href="www.mcgill.ca"><b><span style="color:blue">McGill</span></b></a> | <a href="http://aoc.mcgill.ca/">
<b><span style="color:blue">AOC</span></b></a><b> </b>| <a href="https://www.facebook.com/McGillUniversityAlumni">
<b><span style="color:blue">Facebook</span></b></a> | <a href="http://twitter.com/McGillAlumni">
<b><span style="color:blue">Twitter</span></b></a> | <a href="http://www.linkedin.com/groups?home=&gid=49847&trk=anet_ug_hm">
<b><span style="color:blue">LinkedIn</span></b></a> | <a href="https://www.alumni.mcgill.ca/aoc/online-giving/step1.php?new=1">
<b><span style="color:blue">Give now / Faire un don</span></b></a><a href="https://www.alumni.mcgill.ca/aoc/online-giving/step1.php?new=1"><span style="color:#5E5E5E"><br>
</span></a><br>
</span><b><span style="font-size:9.0pt;color:#424242">This message is confidential.</span></b><span style="font-size:9.0pt;color:#5E5E5E">
</span><i><span style="font-size:9.0pt;color:#7F7F7F">If you are not the person to whom it is addressed, please alert us as soon as possible and delete it immediately. If you are not the correct addressee, any disclosure, copying or other distribution of this
message is strictly prohibited.</span></i><span style="font-size:9.0pt;color:#5E5E5E">
</span><b><span style="font-size:9.0pt;color:#424242">/ Ce message est confidentiel.</span></b><span style="font-size:9.0pt;color:#5E5E5E">
</span><i><span style="font-size:9.0pt;color:#7F7F7F">Si vous n’êtes pas la personne à laquelle il est destiné veuillez nous en aviser le plus tôt possible et le détruire immédiatement. Si ce message ne vous est pas destiné, il vous est strictement interdit
de divulguer, de copier ou de distribuer le contenu de ce message par quelque moyen que ce soit.</span></i><span style="font-size:9.0pt;color:#5E5E5E">
</span><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
</div>
</body>
</html>