<p dir="ltr">What are you changing the permissions from? What is the file's owning user/group?</p>
<p dir="ltr">It sounds like something is repeatedly changing the permissions on this file. To my knowledge, RT doesn't do that. Is someone else logging in and doing it? Do you have some sort of cron job or automated system configuration toolkit running on the system (e.g. Puppet, Ansible, Chef, Salt)?</p>
<p dir="ltr">What user does RT run as? If you change ownership of this file to that user, you should find that you don't need to keep resetting the permissions to something overly generous.</p>
<p dir="ltr">Still, it would be good to understand what's actually repeatedly touching your config file— especially if it's something automated, because that would need correcting.<br>
</p>
<br><div class="gmail_quote">On Thu, 15 Jan 2015 9:43 pm Lorraine Johnson <<a href="mailto:rraineyjay@gmail.com">rraineyjay@gmail.com</a>> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div dir="ltr">I change the permissions to 775 then it's able to connect to db and work<div><br></div><div>thanks</div></div><div class="gmail_extra"><br><div class="gmail_quote">On Wed, Jan 14, 2015 at 10:40 PM, Alex Peters <span dir="ltr"><<a href="mailto:alex@peters.net" target="_blank">alex@peters.net</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><p dir="ltr">To be clear, the UNIX permissions of that file are changing almost every morning?</p>
<p dir="ltr">What are they changing to in order to cause RT to fail, and what are you changing them back to?<br>
</p><div><div>
<br><div class="gmail_quote">On Thu, 15 Jan 2015 3:19 am Lorraine Johnson <<a href="mailto:rraineyjay@gmail.com" target="_blank">rraineyjay@gmail.com</a>> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div dir="ltr">This happens mostly in the mornings when i go to the office, even before the day's work starts.</div><div class="gmail_extra"><br><div class="gmail_quote">On Wed, Jan 14, 2015 at 1:35 PM, Alex Peters <span dir="ltr"><<a href="mailto:alex@peters.net" target="_blank">alex@peters.net</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><p dir="ltr">It sounds like something is repeatedly modifying the permission of your RT_SiteConfig.pm file such that RT can't read it. I don't think RT would be doing that. How often is this happening for you? Are you performing any particular steps before this occurs?<br>
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<br><div class="gmail_quote">On Wed, 14 Jan 2015 8:48 pm Lorraine Johnson <<a href="mailto:rraineyjay@gmail.com" target="_blank">rraineyjay@gmail.com</a>> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div dir="ltr">Hello,<div><br></div><div>I have this issue with my RT most often the RT looses connectivity the RT database and when that happens I have to change the permission of the file RT_SitecConfig.pm in the /opt/rt4/etc folder. </div><div>I want to fix that problem once and for all, please help</div><div><br></div><div>thanks for your attention</div></div><div class="gmail_extra"><br><div class="gmail_quote">On Tue, Jan 13, 2015 at 11:22 PM, Alex Peters <span dir="ltr"><<a href="mailto:alex@peters.net" target="_blank">alex@peters.net</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><p dir="ltr">If I understand you correctly, you need to make your user "privileged." Unprivileged users are forced to use the Self Service area.</p>
<p dir="ltr">I don't know what you mean by 'edit "username" to "user"'. Are you trying to change the visible wording on the login page?<br>
</p><div><div>
<br><div class="gmail_quote">On Wed, 14 Jan 2015 12:56 am Shahab Sharifzadeh <<a href="mailto:sshguard@ymail.com" target="_blank">sshguard@ymail.com</a>> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div><div style="color:#000;background-color:#fff;font-family:HelveticaNeue,Helvetica Neue,Helvetica,Arial,Lucida Grande,sans-serif;font-size:16px"><div><br style="font-family:'Helvetica Neue','Segoe UI',Helvetica,Arial,'Lucida Grande',sans-serif;font-size:13px"><span style="font-family:'Helvetica Neue','Segoe UI',Helvetica,Arial,'Lucida Grande',sans-serif;font-size:13px">Hi</span><br style="font-family:'Helvetica Neue','Segoe UI',Helvetica,Arial,'Lucida Grande',sans-serif;font-size:13px"><span style="font-family:'Helvetica Neue','Segoe UI',Helvetica,Arial,'Lucida Grande',sans-serif;font-size:13px">When I change the login page ( for example I want to edit "username" to "user" ) I have a problem, when I want to login to RT with every device I have redirected to selfservice automatically. Please help me that why this happened?</span><br style="font-family:'Helvetica Neue','Segoe UI',Helvetica,Arial,'Lucida Grande',sans-serif;font-size:13px"><span style="font-family:'Helvetica Neue','Segoe UI',Helvetica,Arial,'Lucida Grande',sans-serif;font-size:13px">Thanks for your attention.</span><br></div><div><br></div></div></div></blockquote></div>
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