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</o:shapelayout></xml><![endif]--></head><body lang=ES-MX link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span class=hps><span lang=EN-US style='font-family:"Arial","sans-serif";color:#222222'>H</span></span><span class=hps><span lang=EN style='font-family:"Arial","sans-serif";color:#222222'>i</span></span><span lang=EN style='font-family:"Arial","sans-serif";color:#222222'><br><br><span class=hps>Good Day</span>, I am writing <span class=hps>because we</span> <span class=hps>are testing</span> <span class=hps>with</span> <span class=hps>RT</span> <span class=hps>to begin to</span> <span class=hps>implement it in</span> <span class=hps>the company, but</span> <span class=hps>we are</span> <span class=hps>looking at the possibility</span> <span class=hps>of</span> <span class=hps>using</span> <span class=hps>code</span> <span class=hps>to change</span> <span class=hps>the arrangement of</span> <span class=hps>the interface</span> <span class=hps>discharge</span> <span class=hps>of a new case</span>. <span class=hps>According</span> <span class=hps>have identified</span> <span class=hps>the file to</span> <span class=hps>modify</span> <span class=hps>is</span> <span class=hps>located in</span> <span class=hps>the</span> <span class=hps>Ticket</span> <span class=hps>/</span> <span class=hps>create.html</span>, which <span class=hps>we have made</span> <span class=hps>changes to</span> <span class=hps>the text, but</span> <span class=hps>to</span> <span class=hps>save the file or</span> <span class=hps>overwrite</span> <span class=hps>the file and</span> <span class=hps>enter the</span> <span class=hps>RT</span> <span class=hps>implementing</span> <span class=hps>the modifications made</span> <span class=hps>are not displayed.</span><br><br><span class=hps>So</span> <span class=hps>what</span> <span class=hps>we want to</span> <span class=hps>see if they can</span> <span class=hps>guide us</span> <span class=hps>in how</span> <span class=hps>is</span> <span class=hps>the proper way</span> <span class=hps>to make changes</span> <span class=hps>to the code</span> <span class=hps>and</span> <span class=hps>see it reflected</span> <span class=hps>in</span> <span class=hps>the web interface of</span> <span class=hps>RT</span>, and <span class=hps>if there is</span> <span class=hps>any way to</span> <span class=hps>bind</span> <span class=hps>options for a</span> <span class=hps>custom field</span> <span class=hps>with a field</span> <span class=hps>other than</span> <span class=hps>custom</span> <span class=hps>and</span> <span class=hps>preset</span> <span class=hps>at</span> <span class=hps>RT</span>.<br><br><span class=hps>In advance thank you</span>, <span class=hps>we wait for</span> <span class=hps>your reply.</span><br><br><span class=hps>Greetings</span> <span class=hps>!!</span></span><span lang=EN-US><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='mso-fareast-language:ES-MX'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p></div></body></html>