<p dir="ltr">When you say in your original message that you seem to be required to change your own password in order to change someone else's, can you please describe what is being shown to you in RT's interface at that point?</p>
<p dir="ltr">I'm still expecting that you're being shown three password entry boxes on users' Modify pages when you're logged in. One should be asking for your password, and the other two should be asking for that user's new password. What's being shown to you if that's incorrect?</p>
<br><div class="gmail_quote">On Sat, 17 Jan 2015 6:56 am Boris Epstein <<a href="mailto:borepstein@gmail.com">borepstein@gmail.com</a>> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div dir="ltr">Alex,<div><br></div><div>I finally resolved the issue by setting up the password for use root using this command:</div><div><br></div><div><div>perl -I/opt/rt4/local/lib -I/opt/rt4/lib \</div><div> -MRT -MRT::User \</div><div> -e'RT::LoadConfig();RT::Init(); my $u = RT::User->new($RT::SystemUser); $u->Load("root"); $u->SetPassword("secret")'</div></div><div><br></div><div>borrowed from here: <a href="http://requesttracker.wikia.com/wiki/RecoverRootPassword" target="_blank">http://requesttracker.wikia.com/wiki/RecoverRootPassword</a></div><div><br></div><div>and then logging in as root. As soon as I did I saw the tabs for password entry and was able to set a password for the user in question.</div><div><br></div><div>I guess the question still remains, what is the rational behind me being unable to do so just as a user with admin privileges.</div><div><br></div><div>Thanks.</div></div><div dir="ltr"><div><br></div><div>Boris.</div></div><div class="gmail_extra"><br><div class="gmail_quote">On Fri, Jan 16, 2015 at 9:34 AM, Boris Epstein <span dir="ltr"><<a href="mailto:borepstein@gmail.com" target="_blank">borepstein@gmail.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div dir="ltr">Hi Alex,<div><br></div><div>Thanks for the reply.</div><div><br></div><div>We actually do import passwords from LDAP for users that are in LDAP. But is it possible to also have users who are not in LDAP - and be able to change their passwords? I am sorry, I must be missing something but I still don't quite see the logic of the arrangement in place.</div><div><br></div><div>Cheers,</div><div><br></div><div>Boris.</div><div><br></div></div><div><div><div class="gmail_extra"><br><div class="gmail_quote">On Thu, Jan 15, 2015 at 11:34 PM, Alex Peters <span dir="ltr"><<a href="mailto:alex@peters.net" target="_blank">alex@peters.net</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div dir="ltr">The discussion thread you've linked to concerns LDAP, and doesn't seem relevant to your case.<div><br></div><div>If you have the correct privileges (which you seem to), the Modify screen for another user will have three password boxes: the top one for you to confirm your password, and the bottom two to actually change the user's password. I assume that the requirement to enter your own password at this stage is for added security, i.e. to prevent someone else using your logged-in account to gain access to other people's accounts.</div><div><br></div><div>Does this resolve things?</div></div><div><div><div class="gmail_extra"><br><div class="gmail_quote">On 16 January 2015 at 14:27, Boris Epstein <span dir="ltr"><<a href="mailto:borepstein@gmail.com" target="_blank">borepstein@gmail.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div dir="ltr">Hello all,<div><br></div><div>I am a user who has administrative privileges within my RT installation. That is usually enough but now an situation has come up that I need to alter an RT password for a user and it has turned out that I need to do that but can't - at least not easily.</div><div><br></div><div>Here is a discussion I found on the topic:</div><div><br></div><div><a href="http://www.gossamer-threads.com/lists/rt/users/99177" target="_blank">http://www.gossamer-threads.com/lists/rt/users/99177</a><br></div><div><br></div><div>So it looks like I need to either create/activate user "root" and create a password for that user (not sure exactly how to do that) or I need to change my own password - why should I?</div><div><br></div><div>At any rate, any insight into what the logic is behind things being this way would be very helpful. Same for practical advice on how to set things up in such a way that admin users can modify other users' passwords by default though the web GUI.</div><div><br></div><div>Thanks in advance.</div><div><br></div><div>Cheers,</div><div><br></div><div>Boris.</div></div>
</blockquote></div><br></div>
</div></div></blockquote></div><br></div>
</div></div></blockquote></div><br></div>
</blockquote></div>