<html><body><div style="color:#000; background-color:#fff; font-family:HelveticaNeue, Helvetica Neue, Helvetica, Arial, Lucida Grande, sans-serif;font-size:16px"><div id="yui_3_16_0_1_1421494191361_5080"><span style="font-family: Verdana, Arial, Helvetica; font-size: small;" class="" id="yui_3_16_0_1_1421494191361_5095">>If I understand you correctly, you need to make your user "privileged." </span><br style="font-family: Verdana, Arial, Helvetica; font-size: small;" class=""><span style="font-family: Verdana, Arial, Helvetica; font-size: small;" class="" id="yui_3_16_0_1_1421494191361_5094">>Unprivileged users are forced to use the Self Service area. </span><br style="font-family: Verdana, Arial, Helvetica; font-size: small;" class=""><br style="font-family: Verdana, Arial, Helvetica; font-size: small;" class=""><span style="font-family: Verdana, Arial, Helvetica; font-size: small;" class="" id="yui_3_16_0_1_1421494191361_5111">>I don't know what you mean by 'edit "username" to "user"'. Are you trying </span><br style="font-family: Verdana, Arial, Helvetica; font-size: small;" class=""><span style="font-family: Verdana, Arial, Helvetica; font-size: small;" class="" id="yui_3_16_0_1_1421494191361_5112">>to change the visible wording on the login page? </span><span></span></div><div id="yui_3_16_0_1_1421494191361_5080"><span style="font-family: Verdana, Arial, Helvetica; font-size: small;" class=""><br></span></div><div id="yui_3_16_0_1_1421494191361_5080" dir="ltr"><span style="font-family: Verdana, Arial, Helvetica; font-size: small;" class="" id="yui_3_16_0_1_1421494191361_5143">Yes i want to change </span><span style="font-family: Verdana, Arial, Helvetica; font-size: small;" class="" id="yui_3_16_0_1_1421494191361_5165">visible wording on the login page.</span></div><div id="yui_3_16_0_1_1421494191361_5080" dir="ltr"><span style="font-family: Verdana, Arial, Helvetica; font-size: small;" class=""><br></span></div><div id="yui_3_16_0_1_1421494191361_5080" dir="ltr"><span style="font-family: Verdana, Arial, Helvetica; font-size: small;" class="">i have changed permission </span><span style="font-family: Verdana, Arial, Helvetica; font-size: small;" class="">RT_SitecConfig.pm (775 & 777) but it doesn't work.</span></div><div id="yui_3_16_0_1_1421494191361_5080" dir="ltr"><span style="font-family: Verdana, Arial, Helvetica; font-size: small;" class=""><br></span></div><div id="yui_3_16_0_1_1421494191361_5080" dir="ltr"><span style="font-family: Verdana, Arial, Helvetica; font-size: small;" class="">what i have to do?</span></div> <div class="qtdSeparateBR"><br><br></div><div class="yahoo_quoted" style="display: block;"> <div style="font-family: HelveticaNeue, Helvetica Neue, Helvetica, Arial, Lucida Grande, sans-serif; font-size: 16px;"> <div style="font-family: HelveticaNeue, Helvetica Neue, Helvetica, Arial, Lucida Grande, sans-serif; font-size: 16px;"> <div dir="ltr"> <font size="2" face="Arial"> On Saturday, November 8, 2014 1:43 PM, Shahab Sharifzadeh <sshguard@ymail.com> wrote:<br> </font> </div> <br><br> <div class="y_msg_container">hi<br>i want to run command: rt comment 35 -a 'sound.gsm'<br>open the editor vi when execute command...<br>but i want to Direct save comment with attach when execute command...<br><br>$rt = exec("rt comment ticket/31 -a 'sound.gsm' < `tty` > `tty`");<br><br><br></div> </div> </div> </div> </div></body></html>