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<body class='hmmessage'><div dir='ltr'>Cris, <br><br>Which version did you upgrade from?<br><br>Have you created classes? It sounds like that might be the underlying problem.<br><br>Classes are similar to queues for Tickets to organize the articles -- http://bestpractical.com/docs/rt/4.2/customizing/articles_introduction.html#Classes<br><br>Aaron<br><br><div><div><blockquote><div><div>
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