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Hi Aaron.<br>
I upgraded (IIRC) from 4.2.3. And yes, I have a few classes and topics too. We are not new to articles in RT.<br>
<br>
Cris<br>
<br>
<br>
<div class="moz-cite-prefix">On 23/01/2015 21:06, Aaron McCormack wrote:<br>
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<div dir="ltr">Cris, <br>
<br>
Which version did you upgrade from?<br>
<br>
Have you created classes? It sounds like that might be the underlying problem.<br>
<br>
Classes are similar to queues for Tickets to organize the articles -- <a class="moz-txt-link-freetext" href="http://bestpractical.com/docs/rt/4.2/customizing/articles_introduction.html#Classes">
http://bestpractical.com/docs/rt/4.2/customizing/articles_introduction.html#Classes</a><br>
<br>
Aaron</div>
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