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You could use something like this in RT_Siteconfig.pm:<br>
<br>
<pre><big>Set($OverrideOutgoingMailFrom, {</big></pre>
<pre><big> 'Queue1' => '<a class="moz-txt-link-abbreviated" href="mailto:ithelpdesk@dummy.com">ithelpdesk@dummy.com</a>',</big></pre>
<pre><big> 'Queue2' => '<a class="moz-txt-link-abbreviated" href="mailto:ithelpdesk@dummy.com">ithelpdesk@dummy.com</a>',</big></pre>
<pre><big>.</big></pre>
<pre><big>.</big></pre>
<pre><big>.</big></pre>
<pre><big> 'QueueN' => '<a class="moz-txt-link-abbreviated" href="mailto:ithelpdesk@dummy.com">ithelpdesk@dummy.com</a>',</big></pre>
<pre><big> 'SpecialQueue' => '<a class="moz-txt-link-abbreviated" href="mailto:facilities@dummy.com">facilities@dummy.com</a>'</big></pre>
<pre><big>});</big></pre>
<br>
<br>
Hope this helps.<br>
<br>
Cris<br>
<br>
<br>
<br>
<div class="moz-cite-prefix">On 02/02/2015 12:27, Mr. Ian Mc Naught wrote:<br>
</div>
<blockquote cite="mid:CAO2Naz4g2aE7xb2f1e2xtTbiJDHtFYMDkxD3ncs3hmpw-Fnw=g@mail.gmail.com" type="cite">
<div dir="ltr">Hi
<div><br>
</div>
<div>We've used RT for a while just for IT issues, now we're adding an additional facilities queue. Everything is working to receive tickets via email, but we can only get it to send emails through the ithelpdesk email account regardless of queue. We're using
MSMTP in order to use Google Apps to send emails. We have two accounts configured in msmtp_wrapper.conf ithelpdesk and facilities, but I can't see how to tell RT to use the facilities account when sending emails from that queue, so it sends everything as ithelpdesk.</div>
<div><br>
</div>
<div>Can anyone help?</div>
<div><br>
</div>
<div>Thanks</div>
<div><br>
</div>
<div>Ian</div>
<div><br clear="all">
<div>
<div class="gmail_signature">
<div dir="ltr"><span style="font-family:arial,sans-serif;font-size:13px;border-collapse:collapse"><font color="#999999">
<div><strong>Ian McNaught</strong></div>
<div><strong>Head of eLearning & Information Systems</strong></div>
<div><strong>Tel: (+968) 24730404</strong></div>
</font></span></div>
</div>
</div>
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<td valign="bottom" width="228"><span style="letter-spacing:normal;font-family:Arial,Helvetica,sans-serif;font-size:10px">Majan College (University College)<br>
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