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Thank you Alex,<br>
so basically my test is correct and my problem is not solved.<br>
Back to the drawing board :-(<br>
<br>
Let's see if I can give some more detail, to help you in helping me :-)<br>
<br>
Here is the header of a mail sent when <u>replying</u> with an attachment (as shown by RT - color and emphasis by me):<br>
<br>
<hr size="2" width="100%">
<pre><big><b>Email Source for Ticket 95127, Attachment 1198765</b></big></pre>
<pre><big>From: Cristiano Guadagnino <bksistemi@AMENDED> </big></pre>
<pre><big>Subject: [BKGS #95127] Prova attachment </big></pre>
<pre><big>Reply-To: bksistemi@AMENDED </big></pre>
<pre><big>In-Reply-To: <a class="moz-txt-link-rfc2396E" href="mailto:rt-4.2.9-22298-1423047657-1279.95127-6-0@test.bkd"><rt-4.2.9-22298-1423047657-1279.95127-6-0@test.bkd></a> </big></pre>
<pre><big>References: <a class="moz-txt-link-rfc2396E" href="mailto:RT-Ticket-95127@test.bkd"><RT-Ticket-95127@test.bkd></a> <a class="moz-txt-link-rfc2396E" href="mailto:rt-4.2.9-22298-1423047657-1279.95127-6-0@test.bkd"><rt-4.2.9-22298-1423047657-1279.95127-6-0@test.bkd></a> </big></pre>
<pre><big>Message-ID: <a class="moz-txt-link-rfc2396E" href="mailto:rt-4.2.9-22299-1423047973-1679.95127-6-0@test.bkd"><rt-4.2.9-22299-1423047973-1679.95127-6-0@test.bkd></a> </big></pre>
<pre><big>X-RT-Loop-Prevention: Bankadati Servizi Informatici (TEST) </big></pre>
<pre><big>X-RT-Ticket: Bankadati Servizi Informatici (TEST) #95127 </big></pre>
<pre><big>X-Managed-BY: RT 4.2.9 (<a class="moz-txt-link-freetext" href="http://www.bestpractical.com/rt/">http://www.bestpractical.com/rt/</a>) </big></pre>
<pre><big>X-RT-Originator: guadagnino.cristiano@AMENDED </big></pre>
<pre><big>To: criguada@AMENDED </big></pre>
<pre><big>Precedence: bulk </big></pre>
<pre><big>Date: Wed, 04 Feb 2015 12:06:14 +0100 </big></pre>
<pre><big>MIME-Version: 1.0 </big></pre>
<pre><big><font color="#990000"><b>RT-Attachment: 95127/1383139/1198764</b></font> </big></pre>
<pre><big>Content-Type: multipart/alternative; boundary="----------=_1423047973-22299-11" </big></pre>
<pre><big>Content-Length: 0</big></pre>
<hr size="2" width="100%">
<br>
Here is the header of a mail sent when <u>resolving</u> with an attachment (as shown by RT):<br>
<br>
<hr size="2" width="100%">
<pre><big><b>Email Source for Ticket 95127, Attachment 1198757</b></big></pre>
<pre><big>Subject: [BKGS #95127] Prova attachment </big></pre>
<pre><big>Content-Type: multipart/alternative; boundary="----------=_1423047772-22299-7" </big></pre>
<pre><big>From: "Cristiano Guadagnino via RT" <bksistemi@AMENDED> </big></pre>
<pre><big>Reply-To: bksistemi@AMENDED </big></pre>
<pre><big>References: <a class="moz-txt-link-rfc2396E" href="mailto:RT-Ticket-95127@test.bkd"><RT-Ticket-95127@test.bkd></a> </big></pre>
<pre><big>Message-ID: <a class="moz-txt-link-rfc2396E" href="mailto:rt-4.2.9-22299-1423047772-889.95127-10-0@test.bkd"><rt-4.2.9-22299-1423047772-889.95127-10-0@test.bkd></a> </big></pre>
<pre><big>X-RT-Loop-Prevention: Bankadati Servizi Informatici (TEST) </big></pre>
<pre><big>X-RT-Ticket: Bankadati Servizi Informatici (TEST) #95127 </big></pre>
<pre><big>X-Managed-BY: RT 4.2.9 (<a class="moz-txt-link-freetext" href="http://www.bestpractical.com/rt/">http://www.bestpractical.com/rt/</a>) </big></pre>
<pre><big>X-RT-Originator: guadagnino.cristiano@AMENDED </big></pre>
<pre><big>To: criguada@AMENDED </big></pre>
<pre><big>Precedence: bulk </big></pre>
<pre><big>Date: Wed, 04 Feb 2015 12:02:52 +0100 </big></pre>
<pre><big>MIME-Version: 1.0 </big></pre>
<pre><big>Content-Transfer-Encoding: 8bit </big></pre>
<pre><big>Content-Length: 0</big></pre>
<hr size="2" width="100%">
<br>
<br>
Is there anything that can help shed some light?<br>
<br>
T.I.A.<br>
<br>
Cris<br>
<br>
<br>
<br>
<br>
<div class="moz-cite-prefix">On 04/02/2015 16:16, Alex Vandiver wrote:<br>
</div>
<blockquote cite="mid:20150204101633.522b7e23@umgah.localdomain" type="cite">
<pre wrap="">On Wed, 4 Feb 2015 11:43:23 +0000 Guadagnino Cristiano
<a class="moz-txt-link-rfc2396E" href="mailto:guadagnino.cristiano@creval.it"><guadagnino.cristiano@creval.it></a> wrote:
</pre>
<blockquote type="cite">
<pre wrap="">I disabled CustomFieldsOnUpdate by commenting out the
"Plugin('RT::Extension::CustomFieldsOnUpdate');" line in
RT_SiteConfig.pm, then I stopped Apache, cleared the mason cache, and
restarted Apache.
I tested resolving a ticket adding an attachment, but had the same
behavior as before.
I then also disabled the "Announce" extension by following the same
procedure, but still I had no success.
Those are the only two extensions I added recently (other extensions
are loaded but they have been there for years).
Is it sufficient to disable the extensions by commenting them out in
the RT_Siteconfig.pm file or should I completely uninstall them? If
so, how do I do it?
</pre>
</blockquote>
<pre wrap="">
Removing the Plugin line should mostly suffice; removing the files from
disk does no better. Fully removing a plugin requires backing out
database contents that relay on it, (like the RTAnnounce) queue, but
that's not relevant for this test.
- Alex
</pre>
</blockquote>
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